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Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti...
Reporting to: Center Manager
Probationary Period: 3 months
This is a key role in our centres. Reporting to the MSK Center Manager and deputizing when needed this role plays an important part in effective clinical teamwork and is responsible for high quality frontline service delivery to our clients.
S/he must provide fast, efficient, professionally accurate services that meet and exceed our minimum quality standards for safe abortion, family planning and counselling services.
S/he must actively take steps to highlight clinical issues arising in relation to all standards and performance.
Managing a small team of Care Assistants, his/her professional and effective manner ensures that clients feel well cared for and recommend our services to others.
Marie Stopes Centres are a vital part of MSK’s work in Kenya.
As part of the Programme Operations, they provide a unique service to the clients that visit and use our services. It is a discreet, efficient, high quality service at a reasonable price.
Role Profile: The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities and Measures
Key Responsibilities:
- Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services
- Management and accurate documentation of all services rendered
- Effective participation and support of the centre team include CARE Assistants reporting to the role both in quality assurance and promotional activities
- Effective management of Petty Cash and Stocks to ensure uninterrupted service
- Active participation in the whole MSK team linked with Social Franchisees, Outreach and Medical Detailers
Measures
- Client records/Clic
- Client Exit Feedback reports
- QTA self-assessment
- Incident reporting
Efficient and effective service delivery for up to 20 patients daily in the full range of Marie Stopes services
Activities include:
Client treatment:
- Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
- Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap Smear, MVA procedure and VCT).
- Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute.
- Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
- Refer complex clients to the medical officer for Management.
- Conduct follow ups and reports all complications in writing within or before the end of current duty.
- Maintain confidentiality at all levels
- Provide comprehensive client counselling on reproductive health, contraceptive options and other services.
- Ensure all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
- Implement a smooth, efficient client flow to minimise client waiting times.
- Monitor and evaluate client care continuously and recommend improvements as necessary.
- Provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
Measures
- Exit interviews
- Performance 360 report.
- Audit reports.
- Client documentation reports.
- Self Assessment Reports
- Post PAC FP and Cervical Cancer screening and Treatment records
Management and accurate documentation of all services rendered
Activities include:
- Accurate client records are maintained in both the client record book and daily register.
- All client information is kept confidential at all times and stored appropriately.
- Accurate and timely collation of activity data for internal and external reporting purposes.
- Analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
- Assist in the collection of client feedback data
- Refer clients promptly when needed.
- Complete client documentation.
- CME minutes attended/conducted
- Monthly complication reports
- Client Feedback reports
- Internal and external audit reports
- Self Assessment Tool reports.
- Monthly Centre Dashboard report
Effective participation and support of the centre team both in quality assurance and promotional activities
Activities include:
Centre standards:
- Overall quality inputs into service delivery points. Includes running full out-patient clinic and provision of surgical procedures as needed.
- Proper use of medical equipments and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipments and instruments.
- Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
- In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
- Report all major and minor incidents within 24 hours
Measure
- Monthly report to Centre Manager on work and quality issues
Care Assistants line management
- Provide guidance and support to junior team members to fulfil their responsibilities
- Clarify job roles and responsibilities
- Ensure management of work-plans, time off, need for locums etc
- To support new team members in their induction & orientation and assist with training as required.
Measures
- Care assistant workplans
Performance plus 360
Support Promotional Activities
- When workload allows actively promote the work of the centre in order to generate demand for the services, eg educational and awareness-raising events
- Positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
Measure
- Dashboard report on demand creation
Effective management of Petty Cash and Stocks to ensure uninterrupted service
Activities include
Petty Cash
- Collection and accounting for petty cash on a monthly basis following Finance requirement
Stock Management
- Timely documentation on bin cards of all stock use
- Oversight of stock levels and accurate forecasting for annual procurement and tracking
- Regular stock review and disposal of out of date stock
- Maintenance of an effective buffer stock.
Measures
- Records of surrenders and
- Center petty cash account
- Monthly stock management reports
- Updated bincards
- No stock outages
Active participation in the whole MSK team linked with Social Franchisees, Outreach and Medical Detailers
Activities include
- Actively contribute to achieving the central region outreach team targets set by Marie Stopes Kenya.
- To attend & contribute to team meetings and the creation and implementation of work plans.
- Continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
Professional Conduct and Ethics
- All clinical care must be provided in accordance with the highest standards of clinical care and safety.
- You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
- You are expected to wear the Marie Stopes Kenya uniform.
- You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
- You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
Knowledge, Skills and Attitudes
Qualifications:
- Diploma in Clinical Medicine and Surgery from a recognised medical training college.
- Registered by the Kenya Clinical Officers Council and in possession a valid practice license.
- Practising knowledge of Sexual Reproductive Health an advantage
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