• Job Opportunities at M-KOPA Solar

  • Posted on: 6 January, 2017 Deadline: Not Specified
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    M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers.
    Since its commercial launch in October 2012, M-KOPA has connected more than 400,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.
    The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan.
    Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for KES 50, or less than the price of traditional kerosene lighting.
    After one year of payments customers own their solar systems outright and can upgrade to more power.
    All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.
    This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company’s proprietary cloud platform, M-KOPAnet.
    As of November, 2016 M-KOPA employs over 1000 full time staff across East Africa and sells through a network of over 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.
    M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
    M-KOPA has also successfully tested a range of new products that leverage its relationship with customers, and M-KOPA’s unique competencies in mobile telecommunications and ICT.
    To ensure that the research and development of new products add value to (and do not distract from) its core business, M-KOPA is establishing the M-KOPA Labs.
    The Labs will be a dedicated business unit within M-KOPA that will define and test extensions of the M-KOPA asset-based credit model for off-grid-power to new products and services.

    Executive Assistant to the CEO


    Role Profile

    Key Accountabilities

    Calendar / Agenda / Travel Management
    • Effective organisation and management of the CEO’s schedule to ensure efficiency.
    • Effective assessment of priority of appointments and reallocation as necessary.
    • Manage visibility of the CEO’s calendar across the organisation
    • Providing support for an extensive range of meetings. This will include preparing agendas, pre-meeting briefings and meeting papers, noting action points and following them up.
    • Develop and  manage the CEO’s travel itineraries
    • Organise and manage all travel and logistical arrangements
    Communication Management
    • Management of all incoming  and outgoing correspondence and responding or re-routing accordingly
    • Management of all internal and external queries and requests, responding and re-directing accordingly
    • Communicate and coordinate internal and external information from the CEO’s office to the leadership teams, heads of Departments and other stakeholders.
    • Prepare agendas, research and document information for meetings involving issues and projects deemed necessary by the CEO; proactively ensure  successful execution of the above
    • Inform/Advise the CEO of organisation-wide matters requiring attention
    • Manages  and balances the CEO’s  continuous interactions either internal or external
    • Serves as a member and secretary (meetings notes & action items) of the Executive leadership team.
    • Generate and instill trust within the CEO’s office while maintaining exceptional levels of confidentiality
    Board Management
    • In liaison with the CEO, assist in the development and preparation of the Agenda and presentations
    • Preparation and compilation of Board papers for the CEO’s review and approval
    • Manage and coordinate dissemination of Board papers to board members
    • Develop and manage itineraries for members as required
    • Manage and co-ordinate all logistical requirements for Board members
    General Administrative Management
    • Coordinate project-based work.
    • Coordinating the duties and responsibilities of the Administrative Assistant, driver(s) and all other essential support staff in the CEO’s office.
    • Manage the CEO’s office budget and other attendant financial processes
    • Set up and manage an efficient e-filing system
    • Maintain internal/external  contact details for use by the CEO’s office
    • Set up a system to ensure follow up and follow through on all project deadlines and responses
    • Prepare and manage the CEO’s expenses – includes expense reports and relevant payment documentation
    • Manage  requisition of  the CEO’s office supplies
    Requirements / Specification
    • Be a holder of a Bachelor’s degree from a recognized University. A postgraduate degree  will be an added advantage
    • Solid experience as an Executive Assistant to CEO/senior management or a managerial role of note.
    • Excellent IT skills including working knowledge of word processing, spread sheet and presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.
    • High cultural diversity awareness and management
    • Excellent team working skills with the ability to work collaboratively and co-operatively with colleagues.
    • Exceptional interpersonal and communication skills, including the ability to ensure effective communication with a wide range of contacts both internal and external to the organisation.
    • Ability to assimilate large quantities of written and verbal communication quickly and produce accurate, timely minutes and presentations.
    • Excellent attention to detail, including proof reading skills, with the ability to maintain a high level of confidentiality.
    • Demonstration of the ability to work under sustained pressure and to tight deadlines.
    • A flexible, pro-active approach to work including the ability to prioritize affairs.
    • Ability to work on own initiative.
    • Ability to multitask and follow instructions
    Remuneration: Competitive package covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

    Process Lead



    Process improvement (75% of time)

    • Own the development of and staff use of M-KOPA’s Business Process Taxonomy, Process Guides, support “How to” guides and templates
    • Work with and coach M-KOPA staff to document all major business processes in a coherent, exhaustive and easily-understood way
    • Work with Heads of Departments and Department Managers to instill a continuous improvement culture across targeted teams, providing support when needed
    • Proactively identify areas of the business in which poorly defined, understood or standardised processes are leading to higher cost, risk, low productivity or high staff turnover
    • Propose changes to existing processes and broader business practices which will better support M-KOPA in achieving its business objectives
    • Project manage the implementation of business process improvement opportunities, working in conjunction with Heads of Department and Department Managers to implement these changes
    • Work with Country Managing Directors to adapt M-KOPA HQ processes to the Ugandan and Tanzanian markets, as well as any other future markets

    Knowledge management (25% of time)

    • Coordinate with the I.T. intranet team to understand user requirements and support development of the M-KOPA Knowledge Base, in line with business process needs
    • Ensure all current business processes are uploaded, up-to-date, meaningful and accessible to all relevant staff on the M-KOPA Knowledge Base, liaising with knowledge experts across the business whenever relevant
    • Drive a knowledge management culture across the business, ensuring all teams use the M-KOPA Knowledge Base as a first port of call to understand and review business processes
    • Over time, this role is likely to evolve to include direct reports as well as broader responsibility over Knowledge Management


    • University degree in business administration, information technology or equivalent strongly preferred
    • Candidates without a university degree in a relevant field will be considered provided their past experience and skills are relevant
    • Lean or Six Sigma background a bonus


    • 5+ years’ work experience working in a related industry or consultancy
    • Experience leading company-wide process improvement initiatives
    • Experience working cross-functionally, cross-locations and cross-cultures
    • Experience leading businesses towards obtaining ISO or similar accreditation a bonus
    • Experience implementing a change programme a bonus
    • Experience managing an information and knowledge system a bonus

    Required skills:

    • Strong process mapping skills
    • Pro-activeness and ability to work effectively and independently and within teams
    • Ability to reconcile stakeholder interests, conflicting priorities and business strategy
    • Personable and persuasive, with strong communication skills and ability to mobilise teams for delivery
    • Ability to see the “big picture” and quickly attain a broad overview of the business
    • Excellent analytical and organisational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects at once
    • Excellent problem solving skills
    • Fluency in English a must

    Test and Quality Assurance Manager(TQA)



    • Lead a team of Test and QA resources; managing testing resources — both in TQA team and in stakeholder delivery departments.
    • Formulate and implement M-KOPA Test Management Policy and strategies.
    • Liaise with Product Management, Delivery Management,Operations and End User teams, etc as required to identify and assess Test and Quality Assurance requirements for Product, Software and Hardware releases.
    • Own and provide overall coordination of End-to-End, Acceptance Testing efforts including test planning, scheduling, execution and test reporting 
    • Build and Deliver Test Plans
    • Assess project risks, issues and develop mitigation approaches to meet project quality goals
    • Attend CAB and provide requisite support /information to ensure a smooth production release process
    • Deliver and maintain M-KOPA "Best Practice"for test management and quality assurance processes
    • Ensure team and project Quality targets are met; including driving efficiencies in Regression Testing processes
    • Train and mentor M-KOPA test resources


    • Bachelors' degree in Computer Science / Computer Engineering or Electrical Engineering
    • Candidates without a university degree in a relevant field will be considered provided their experience and skills are relevant


    • 5+ years' experience in a Test Manager or QA Manager role
    • Previous experience managing a team of Test specialists
    • Experience working with Agile methodology
    • Good understanding of Systems Development Lifecycle (SDLC)
    • Deep experience with Test Management tools such as Microsoft Test Manager, JIRA,


    • Experience in a QA/Test role in Telecommunications, Computing hardware or Electronics
    • Experience with Test Automation tools
    • Quality Assurance / Test certification such as the International Software Testing
    • Qualifications Board (ISTQB) or the Certified Software Quality Analyst(CSQA)

    Required skills:

    • Ability to reconcile stakeholder interests, conflicting priorities and business strategy
    • Personable and persuasive, with strong communication skills and ability to mobilise teams for delivery
    • Ability to see the "big picture" and quickly attain a broad overview of the business
    • Excellent analytical and organisational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects at once
    • Excellent oral and written communication skills
    • Excellent problem solving skills
    • Fluency in English a must

    Research Manager



       •   Managing the research team and processes
       •   Building the research team from the ground up
       •   Determining timing and focus of research activities
       •   Selecting appropriate methodologies in the East African context
       •   Communicating with potential customers to understand and document needs and preferences
       •   Conducting background desk research to inform product development
       •   Assisting the project team in designing marketing strategies and product value propositions
       •   Designing research questionnaires and moderator guides
       •   Interpreting data, writing reports, and making actionable recommendations

    Qualifications and Experience:

      •  Minimum 3 years experience in consulting, research, or related industry
      •  Bachelors or advanced degree in a relevant, research-focused discipline
      •  Strong analytic skills with experience in statistical modelling and analysis
      •  Track record of leadership or people management

    •Demonstrated proficiency in Microsoft Office and SPSS
    •East African national preferred

    •English language proficiency required, working knowledge of Swahili preferred
    •Experience in new product design or R&D preferred

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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