Information Technology Specialist at Penda Health

This Position Offers

We’re looking for a self-starter who can help us implement our IT systems across the company. The ideal candidate would have strong knowledge and experience in hardware systems including laptops, tablets, and peripherals. Basic knowledge of networking including routers, WIFI, and modems is also a requirement. The candidate would be responsible for helping us make good decisions about which hardware solutions to purchase. He or she would also be responsible for maintaining all our hardware in working order and maximizing its life span. Troubleshooting common hardware and software issues would also be a core part of the job. Finally, the candidate will help all of our employees make the most out of our e-mail and Dropbox accounts.

Put your skills to good use: You’ve learned all about hardware systems – now use that knowledge to help revolutionize healthcare in Kenya!
Work with a strong team of people from different backgrounds
Opportunities to learn healthcare IT: Learn from international experts about EMR implementation
Join award-winning and quickly growing startup

Our three medical centres in Umoja, Embakasi, and Kahawa West are seeing over 1500 patients per month, two more are planned for 2017. Building a successful startup requires hard work, lots of change and working with low resources. It also means the opportunity to design a solution that could help millions of people in East Africa.

This position offers the exciting opportunity to implement IT solutions across our entire company! As we role out our IT systems across all our different departments, you will learn how to treat your colleagues as customers, delivering excellent service so that each department can perform their core functions efficiently.

This is an exciting new position that is critical for our ability to scale over the next several years. We are looking for individuals with real drive and development qualities.

Requirements

• Must have deep hardware knowledge: Advise us on recommendations for specs for our clinic hardware.
• Must have at least one year experience troubleshooting basic hardware, operating system, and software problems for users
• Must have knowledge/experience in maintaining hardware in excellent condition in low-resource settings
• Fluent in English & Swahili with exceptional communication skills

Pay

Competitive Package With Benefits Depending On Experience And Qualifications

Hours

You will generally work 8-10 hours per day. You will be on call for troubleshooting hardware and software problems. There will be periods of more intense work and hours as we roll out our systems at new locations.

Where is the position?

Nairobi, Kenya. Our office is on Lusaka Rd (near Nyayo roundabout) in Simco Plaza.You will frequently travel between Umoja, Embakasi, Kahawa West, and other locations.

What’s the job?

• Most importantly: Make Penda a great place to work for all!
• Become the hardware expert at Penda Health
• Make hardware recommendations to Penda Health leadership
• Procure and setup hardware systems at our locations
• Troubleshoot hardware and software problems
• Perform routine maintenance on our systems
• Work with a senior Penda healthcare IT leader to learn more about the software platform we use at the medical centres
• Understand our different departments and how we can support them from an IT standpoint
• Complete deadlines fast and have fun at work
• Be a great teammate and go above and beyond
• Opportunities for rapid personal growth