Position Summary & Key Areas of Responsibility
The Professional Services Consultant works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.
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Offer input and gain knowledge as a subject matter expert on products, systems, and services
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Design corrective actions to resolve product or system problems with no known solutions
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Gather and analyze information, formulate and test hypothesis, identify, design, develop and validate solution
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Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate
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Actively participate in making the team a success by achieving the team objectives and adhere to GS2 SLA Guidelines & RWG Target
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Complete incidents diligently to ensure customer satisfaction targets are achieved
Qualifications
Basic Qualifications:
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Bachelor of Science or Master of Science degree in a discipline related to the product technology – electrical, mechanical, computer engineering, or computer science
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Minimum 3 years of software related job experience (support/development)
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Knowledge of .NET and JavaScript technologies
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Excellent English skills (written and verbal) and local language skills
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Ability to work effectively in a team environment composed of peers and cross-functional members
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Outstanding interpersonal and communication skills
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Excellent team player with proactive and positive attitude
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Strong problem solving and problem management skills
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Reliable, responsible and dedicated person
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Willingness to travel across country when needed
Gmail
Yahoomail