Quality Assurance Officer Job at Living Goods

Primary Objective:

This role is responsible for quantifying the level of performance and compliance with expected standards set by Living Goods.

Key responsibilities                                                                       

• Review reported health data from Community Health Promoters (CHPs) and identify outliers and follow up
• Conduct phone surveys to Living Goods clients to verify data accuracy and assess customer satisfaction.
• Review data from branch staff visits to CHPs
• Identify CHPs who need more targeted support by the branch teams and advice the branch teams accordingly.
• Submit regular audit and customer care reports to the Director of Health.
• Review of CHP recruits/trainees and ensure that trainees meet the set criteria.
• Organize and support annual recertification for all CHPs.
• Maintain a database for CHP certification and re-certification results.
• Identify quality improvement needs of the CHP and Branch Teams and propose training topics.

Essential Qualifications, Experience & Attributes

• Degree/ diploma in health or health related field of study
• At least 1 year work experience in quality assurance will be an added advantage
• Proficiency in qualitative and quantitative analytic methods.
• Entrepreneurial spirit and drive for results.
• Exceptional self-starter with strong interpersonal, organizational
• Excellent written and verbal communications skills, both in English and Kiswahili required.
• You should be flexible and willing to travel and stay in the field regularly.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need.