• Senior Operations Manager Job at Financial Access

  • Posted on: 20 January, 2017 Deadline: 27 January, 2017
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    Financial Access Capital Partners B.V. (FACP) was registered in 2006 and is today majority-owned by the Partners and senior staff of FA.  FACP serves as the holding company for all our activities and owns 100% of Financial Access Consulting Services B.V.   Transactions listed in our Track Record section prior to December 2006 were executed by ING Advisory Services B.V., a subsidiary company of ING Bank N.V., Amsterdam. Pursuant to a Letter of Intent closed in November 2006, this business was substantially transferred to FACP, in a management buy-out (“MBO”).   This transaction was developed in full co-operation with ING, in order to facilitate certain institutional clients.  The Agreement with ING provided for the continuation of this specific advisory business as “Financial Access”. The new entity acquired  the exclusive external rights to the use of the collective track record of the business, as well as various tangible and (proprietary) intangible assets, as well as staff.   

    Senior Operations Manager


    We are looking for a Senior Operations Manager that will manage the new operations department and that will supervise day-to-day portfolio management, collections and payments processes with a superior risk management attitude.
    The key deliverables are:

    • Managing the operations towards zero fault toleration;
    • Shape, influence, plan and help achieve growth in line with business plans;
    • Ensure high customer satisfaction;
    • Maximum returns at minimum cost. 

    The Senior Operations Manager will closely cooperate with the regional manager, and will be jointly responsible for managing internal (regional management team, Board) and external (investors, clients, donors) stakeholder relationships. On the longer term, the Senior Operations Manager can grow into a General Management or COO role.


    1. Daily operations management
    2. Champion and celebrate good practice to excite and enhance further great working
    3. Ensure compliance with regulatory requirements
    4. Ensure the proper application of FACTS policies and standards
    5. Take overall responsibility for the financial sustainability of the services
    6. Ensure sufficient staff of a suitable caliber are available to deliver high quality services
    7. Talent management including inspiring, coaching, mentoring, developing and evaluating the departmental team in order to achieve highest levels of performance
    8. Seamlessly work and interface with other departmental heads for goal congruence
    9. Participation and voting in the client screening and credit approval process
    10. Preparation of budgets and targets for approval by the board
    11. Preparation of weekly, monthly, quarterly and annual reports and any other business development related reports as may be required by the supervisor
    12. Performance of specific operation tasks:
    • Portfolio and client ledger management;
    • Managing pre-financing on a daily basis;
    • Ensuring daily bookings in the system;  
    • Reconciliation of ledgers to identify areas of attention and actions as per policy;
    • Client management which entails alerts, disputes, memos and the dunning procedure.

    Qualifications & Requirements

    Our ideal candidate is a mid level of senior level manager in the financial sector. The candidate should be results driven and outcome focused, should be an excellent communicator at all levels, and should have experience with effectively managing change and delivering service improvements. Above all, the candidate should be able to inspire staff and stakeholders to generate a culture of creativity and ideas, bringing  our mission to life.

    The ideal candidate should have:

    • A relevant master degree
    • At least 5 years of relevant experience (as operations manager or implementation consultant in the financial sector)
    • Professional experience with client management, credit management and accounting
    • Comfort with the following competencies: Leading by example, passion for growth, change catalyst customer focus, ownership & holding each other accountable, team commitment, delivering the promise
    • Possession of the following functional skills: leadership, people management, change management, risk assessment, conflict resolution, IT application, superior MS Office
    • Professional working experience in Africa

    Method of Application

    Interested candidates are invited to send their CV and cover letter to hr@factsafrica.com before January 27th 2017. Applications without cover letter will not be considered, and only short-listed candidates will be contacted.


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