• Career Opportunities at Penda Health

  • Posted on: 20 January, 2017 Deadline: 31 January, 2017
  • View Jobs in Healthcare / Medical View All Jobs at Penda Health
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  • Penda Health is an award-winning private company that is transforming healthcare in Kenya by making extremely high-quality health care accessible to every family and offering unparalleled patient experiences. Our vision is to be the most trusted healthcare provider in all of Africa.

    Inspiring Branch Manager

     

    Role Description:

    We are constantly bringing on new managers to run our new branches. This position offers the opportunity to truly manage a branch of a fast growing company. You’ll make meaningful strategic decisions, have an immense amount of responsibility, and shape your own work plan to lead the branch to success.

    This position reports to the Director of Branch Operations at Penda Health, and offers:

    • Massive growth opportunities in a young, rapidly growing company
    • Learn to run a successful healthcare business
    • Our culture is like nowhere else… come see for yourself

    ​Responsibilities:

    • Hire awesome staff and motivate them to create a high performing successful Penda Medical Centre. When necessary make good decisions to remove staff as well. Staff satisfaction is one of our core goals at Penda. It's your responsibility to make the team at your branch super excited about their jobs! 
    • BE OBSESSED with making your patients happy. Do phone calls, focus groups, sit and talk with them, have community tea just to learn about what they like and don’t like about your Medical Centre. Then use the patient feedback to drive your Medical Centre to perfectly meeting the needs and expectations of your community!
    • Be ultimately responsible for the performance of the branch (we focus on patient numbers and whether they are coming back). You'll organize marketing activities in the community around your branch and monitor the quality of service to meet the ambitious targets. You will want to use data from our dashboards to come up with ideas on where to improve your branch's performance
    • Pay close attention to a million tiny pieces that make up a Penda Medical Centre – everything from ensuring the wash room checklist is checked every day to that our magazines are always up to date to that the drugs/supplies are never out of stock to that your staff always wear their name tags. These are the details that you own to bring our vision of transforming the experience of Healthcare to all families all over Kenya!
    • Communicate in an excellent way to your team and to our support team. This will ensure that everyone feels connected to the company's growth and values and that you will get the support you need to be successful

    Requirements:

    • 1+ years experience managing teams of people
    • It’s a plus if you’ve spent some time doing community based projects/work
    • Fluent in English and Kiswahili
    • Willing to put in lots of effort and flexible to work evenings / weekends / holidays to meet your goals

    Package:

    • Base Salary depends on qualifications and experience. Your package will contain incentives based on meeting targets of Medical Centre performance.
    • Strong benefits package including full medical cover for inpatient and outpatient for your whole family

    Area Manager

     

    Role Highlights

    • Be the first Area Manager at Penda 
    • Be at the center of the roll-out of new systems that will allow us to scale
    • Our culture is like nowhere else… come see for yourself

    Role Description

    Your job will be to support the Branch Managers in the management of the branch, and to ensure all branches are meeting our quality standards. If you’re successful, you’ll be able to see it in the smiles of your staff and patients, and you’ll see your clinics hit patient volume targets month after month. You’ll enjoy this position if you love people: Branch Managers and everyone who works for them, and also all our patients including the crying babies! This position reports to our Director of Branch Operations.

    Responsibilities and Duties

    • Penda is in a crucial growth phase. We need our Medical Centers to win the trust of their communities and grow their patient numbers, especially the repeat patients. We have ambitious targets and your most important goal will be to make all your branches hit them. You’ll want to use our dashboards to decide where to focus your efforts and will coach your Branch Managers to make strong action plans to get their Medical Centres on track. If a Medical Centre is not performing, you’ll be responsible to turn it around!
    • Manage a team of excited and high performing staff. Share feedback every day and create opportunities for them to grow into new roles
    • Grow the network from 3 to 50 clinics and hire the teams for the new branches
    • Make the Penda experience consistent across branches and protect our product and culture as we grow
    • Support the roll out of new ideas in our branches. Also, a good idea can come from anywhere – keep your eyes and ears open at the Branches
    • Always listen to our patients. They have the key to our success!
    • Make our support office excited about the branches 

    We’re a start-up – get ready for anything!

    Requirements

    • 2+ years experience managing a team to achieve difficult targets
    • 1+ years experience managing managers
    • Available Full Time and fluent in English and Kiswahili
    • Willingness to work extremely hard and work weekends / holidays / evenings (when necessary) to accomplish our goals
    • Experience managing branches is a plus

    Package

    • Base Salary depends on qualifications and experience. Your package will contain incentives based on Medical Centre performance.
    • Strong benefits package including full medical cover for inpatient and outpatient for your whole family.

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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