Automobile Service Advisor Job at Alternate Doors

Responsibilities for the Service Advisor Job

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates.
• Manage inward goods, checking quantities, dispatching goods and receipting invoices Regularly report progress on each job and quickly communicate delays or concerns with the Director
• Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries. Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Work with apprentices and semi-skilled staff to role model appropriate technical skills
• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
• Promote a Health and Safety culture within the business.

Qualifications for the Service Advisor Job

• Engineering Qualification
• Strong interpersonal skills
• Ability to work with people at various levels from shop floor to senior management
• Can look beyond the initial customer enquiry and identify other business opportunities l Project management experience
• People management skills
• Computer literacy with Microsoft Office including Outlook, Word and Excel
• Quality and productivity focused