• Greenlight Coordinator Job at Uber

  • Posted on: 26 January, 2017 Deadline: Not Specified
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    Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 400+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer. Uber Kenya is a taxi service that operates in Nairobi and Mombasa. It has become very popular due to their cheap rates. Uber clients do not need to travel to the Uber offices to get a taxi. You book online through the Uber app on your smartphone. Uber Kenya is a branch of Uber Technologies Inc which has its headquarters in California, USA. Available in more than 60 countries, Uber enables customers to submit trip requests via the Uber app on their smartphone. This request is routed to the nearest Uber drivers. Uber taxi do not charge any booking fees. The app gives a fare estimate upon booking. The final cost is based on traffic and the total distance traveled. You can pay Uber taxi Kenya with Mpesa or cash when you reach your destination. The exact amount to pay will be displayed to you and the Uber taxi driver. If you opt to pay with Mpesa, the Uber driver will provide the Mpesa number to use: You Mpesa the fare directly to the driver’s number. You need to have a valid Uber account to travel by an Uber Kenya taxi. Go to your smartphone, access the Uber Kenya app and set up your pick-up location. The Uber Kenya taxi app allows you to choose your preferred payment method. Then tap on Request a Trip.

    Greenlight Coordinator



    • Support the daily operations through operational oversight and analysis
    • Handle escalations of more difficult support interactions
    • Manage scheduling, attendance, and general administration of Uber Experts
    • Train, coach, and guide Experts to drive quality and efficiency metrics
    • Own facility issues such as supplies, utilities, and branding
    • Improve processes on behalf of Uber Experts and partners
    • Actively contribute to the GL program through project work


    • Must have have a Bachelor’s degree with 1-3 years of relevant experience
    • Demonstrated background in solving complex customer problems
    • Customer support team management experience strongly preferred
    • Previous sales experience highly preferred
    • A problem solver. You’re ready to tackle complex customer problems without hesitation.
    • A mentor. You're able to guide and coach your team to improve performance effectively.
    • Independent. You’re ready to manage a GL while balancing multiple priorities.
    • Analytical. You use metrics and data to guide and drive your decisions.


    • Employees are given Uber credits every month
    • Opportunity to help shape the future of Partner Support Centers at Uber
    • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
    • Sharp, motivated co-workers in a fun office environment.

    Method of Application

    Interested and qualified? Go to Uber career website on careers-uber.icims.com to apply

    Have you ever wondered what people doing similar jobs in different companies and industries earn? Contribute anonymously to Kenya's No. 1 Salary Database. Join MySalaryScale.
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