Customer Service Assistant Job at Kenya Wine Agencies Limited (KWAL)

REF-CSA-01-2017-Nairobi

Reporting to the Customer Service Officer, the job holder will be responsible for ensuring proper order processing, payments and receipting of all sales transactions through the sage system are done effectively and efficiently.

Function / Division: Commercial

Department: Sales and Distribution

Supervisor / Manager Title: Customer Service Officer

Location: Nairobi

Job Purpose: The job holder will be responsible for ensuring proper order processing, payments and receipting of all sales transactions through the sage system are done effectively and efficiently.

Responsibilities and Accountabilities

• Receive and process customer orders in an accurate and timely order.
• Liaise with the Accounts Assistant –Credit Control to confirm the credit status of customers for all credit sales .
• Monitoring and administering the issuance of Credit/Debit Notes as appropriate.
• Receive, address or route any customer queries appropriately.
• Prepare daily consolidated sales and accounts statement reports.

Minimum Requirements

• A minimum of a Diploma in a business field.
• At least 1 year experience in a similar organization.
• Practical experience in use of MS packages and ERP systems.

Competencies / Attributes

• Interpersonal skills to effectively communicate with and manage customer expectations.
• Good knowledge of products
• Good communication skills
• Excellent customer service skills.

Relationships and working contacts

• Internal – Commercial and Supply Chain Team
• External – Distributors.

Work Environment: This is an office based role