Systems Administrator Job at Sheer Logic Management Consultants (SLMC)

Ensure that all ICT infrastructure are functioning and provide reliable, secure and readily available application system for optimal usage of the same by staff. Through the use and application of acquired skills, concepts, best practices and techniques, the jobholder ensures ICT information systems are serviceable and secure all the time.

Responsibilities for the Systems Administrator Job

• Implement and monitor system controls to ensure security and integrity of information and data are maintained.
• Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
• Frequently analyze user computer needs and administer the network (LAN/WAN) on a daily basis.
• Ensure that proper backups are done for all critical systems and restore processes in accordance with disaster recovery policy.
• Provide an efficient help desk service where all calls are logged, resolved, followed up and escalated in a timely manner.
• Ensure availability of systems to support the company’s key operational functions
• Configure and monitor the performance of specific applications to ensure they operate to agreed performance levels in compliance with ICT policy and procedure.
• Report and follow up on vendor problem resolution to ensure they operate to agreed performance levels in compliance with ICT policy and procedures
• Report and follow up on vendor problem resolution to ensure compliance to service Level Agreement (SLA) and contracts.
• Keeps custody of all ICT Inventory
• You may also be assigned such other duties as may become necessary at the discretion of the management.

Key Performance Indicators

• Nil errors, vulnerabilities and attacks
• 100% compliance with performance standards and SLA
• SLA/contracts compliance
• Timely backups/restorations
• 100% systems availability
• Up to date upgrades/patches/ new installations
• System data integrity and enhanced performance
• Disaster recovery policy compliance
• 100% compliance with QMS

Effect of Errors by the Jobholder:

• Data loss
• Lack of communication
• Customer dissatisfaction/complaints
• Loss of revenue-lowered business

Job Complexity

• The job holder ensures security of data and its availability through backups and storage

Working Relationships:

• General Manager
• Heads of Section/department heads
• Account Managers

Systems Administrator Job Qualifications

• University degree in IT or Computer Science
• At least three years experience in System Administration
• Certified database/Unix administrator and/or Microsoft Certified Engineer
• Basic hardware knowledge
• MCSE
• CCNA
• Linux Administration
• CISA/CISM