Customer Care Job at Telepost Sacco

Role:

• Ensuring members receive delightful and quick service.
• Responding to customer enquiries on refunds, giving customer loan balances and FOSA account balances.
• Advice members on all matters relating to application for Membership and FOSA account opening.
• Preparation of schedules and vouchers for payments.
• Receipting of standing orders, direct debits and M-PESA payments.
• Handling/updating all standing orders in the System.
• Updating all members’ account details.
• Capturing all FOSA queries received through personal visits, letters and calls; and ensuring they are responded to appropriately and within 2 working days from receipt date.
• Facilitation of member retention.
• Information gathering on member preferences/needs for purposes of new products/product features proposal.
• Analyzing the information on the sheets at the end of every month and preparing a report to the Marketing
• Officer for final proposal.
• Carrying out campaigns to sensitize members/potential members on FOSA.
• Receive, register and issue all cheques as per requirement/instructions.
• Ensuring accuracy of information provided to members at all times.
• Handle requests in a professional, prompt and efficient manner
• Perform all duties as assigned to you from time to time in line with the practices and policies of the Society.

Qualifications for the Customer Care Job

• Diploma in customer care/marketing/administration/public relations (Higher Diploma is an added advantage)
• Knowledge of accounting – CPA Part II
• Minimum 3 years working experience in a Sacco or Financial Institution
• Knowledge in credit and lending principles.
• Computer proficiency.
• Organizational skills to effectively prioritize work schedules.
• Good communication skills.
• Ability to work under pressure