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SOKO is a clothing manufacturing unit based in Rukinga Wildlife Sanctuary in Kenya. SOKO was set up in 2009 by Joanna Maiden whose vision it was to provide the fashion industry with a manufacturing unit with social and environmental issues at the heart of its business.
Position Summary
The eCommerce Customer Service Officer will report to the eCommerce Project Manager and partners with key stakeholders to ensure that Soko is providing the highest level of customer service. He/she will serve as a liaison between Soko and our online consumers by providing timely resolutions and clearly documenting and communicating customer feedback and experience. This position is responsible for the implementation and maintenance of customer success systems and processes in order to achieve superior customer satisfaction and meet company service metrics.
Customer Service Job Responsibilities
Qualifications for the Customer Service Job
If interested in this amazing opportunity, passionate to innovate and grow within emerging markets while having fun, send you cv and a motivation letter to recruitment@shopsoko.com with the subject title eCommerce Customer Service Officer
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