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  • Posted: Feb 28, 2017
    Deadline: Not specified
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    JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
    Read more about this company

     

    Customer Service Agent Intern

    ob Description: Jovago is looking for a Customer Service Agent Intern to serve customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to both customers and hotels.

    Responsibilities:

    • Respond to customer questions in a timely manner either via phone, email and chat.
    • Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Challenge and influence hotel to improve service level and operational standards.
    • Build and maintain strong working relationships with levels of staff at the client hotel.
    • Completion or service reports by collecting and reporting on call log information.
    • Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
    • Creating trust with all partners.
    • Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.
    • Support the other organizational teams.

    Requirements:

    A successful candidate will fulfill the following requirements:

    • Fluency in English and Kiswahili languages is a must.
    • Undergraduate degree/Diploma in relevant field
    • Previous Call Center/ Customer service/ hospitality experience is a plus.
    • Ability to meet demanding customer service targets
    • Independent and resourceful
    • Strong drive and leadership
    • Impeccable communication skills (spoken and written)
    • Exceptional organizational skills
    • A good understanding of statistics and logic
    • Proficiency in Microsoft Excel
    • Ability to work independently and in a team
    • Able to develop relationships with 3rd parties and the hotel teams.
    • Mentality of client service and taking responsibility beyond direct duties.
    • High level of motivation, determination and commitment
    • Support the other Organizational teams to ensure both customers and hotels get the best possible service.

    We Offer You:

    • An amazing learning culture.
    • A flat structured working environment to enable you enhance your skills in customer service
    • A chance to be part of an international team that offers great opportunities for growth

    Method of Application

    If your profile meets the requirements, please send your CV to hr@jumia.co.ke with the “Customer Service Agent Intern – Jumia Travel” as the email subject.

    Application deadline: 2nd March 2017 COB

    Due to the large number of applications we receive, we are unable to provide any feedback on unsuccessful applications.

    Please note that only shortlisted candidates will be contacted for interviews.

    Canvassing will lead to automatic disqualification.

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