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Bridge International Academies is the world’s largest education innovation company serving the 700 million families who live on less than $2 USD per day. We strive to provide the highest quality education product to the more than 100,000 students who attend Bridge’s more than 400 nursery and primary schools across emerging markets in Africa and (...
About the role
Bridge International Academies is seeking a Customer Experience Director to drive the “front of house” operations at our Academies in Kenya. This is an incredibly fast paced job, working to ensure a positive experience across all touch-points over the course of our customers' lifecycle (for as long as their child/ children are enrolled at a Bridge academy). This role will involve close work with the Academy Operations Director, who is responsible for all “back of house” operations such as but not limited to quality assurance (our data-driven field based audit and monitoring team) or customer care (our call center serving both as the support hub for our academy manager, teachers and parents).
For this role, we need someone who’s willing to put their head down and get to work. This is an incredibly fast-paced and absorbing role that will ask a lot of you but it will also be personally rewarding in that you will see the impact of your efforts first hand. This is a senior level position and we are looking for someone with 8+ years of experience.
Scale – up experience, managing people that you will not always be able to physically see and “bricks & mortar” experience is a must!
What you will do
What You Should Have
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