Head of Retail Job at Airtel

Job description

This role is responsible for the creation & management of a profitable chain of Airtel stores. This role will ensure compliance with national strategies, while delivering a strong local competitive edge

Primary Job Duties:

Strategic Roll outs :

• • Identify & obtain best possible store locations & franchisee partners
  • Oversee the vendor eco-system from contracting to performance reviews
  • Own delivery of an agreed roll out plan as per agreed quality standards
  • Ensure plan for closure of current ARC during conversion

  Store Operations & Audit / Compliance :

  • CAPEX Management for Airtel Franchise shops
  • Management of all vendor & partner relationships
  • Management of franchisee relationship
  • Maximize efficiency of store support processes to ensure error free shop operations
  • Ensuring total compliance with all defined processes & systems
  • Identification of issues & areas of improvement based on on-going analysis of KPIs
  • Manage issues with local authorities, if any

  Profitability :

  • Manage overall financial performance of the store through delivery of agreed revenue & cost targets
  • Ensure profitability of each store & devise strategies for non-performing stores
  • Devise marketing programs
  • Competitive benchmarking for improvement of productivity

  People Development / Team Management :

  • Create a high performing Own Retail team
  • Oversee the process for procuring outsourced store staff
  • Ensure deployment of national training initiatives; supplement through local inputs

  Customer Experience :

  • Responsibility for delivery of agreed CSMM targets
  • Identify areas of improvement & ensure implementation of programs