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  • Posted: Mar 23, 2017
    Deadline: Not specified
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    At Sendy, we specialize in connecting on-demand, trusted, and transparent service providers with individuals and businesses looking to move packages. Thus, we believe it’s a natural extension of our core expertise to also connect our users to quality certified transportation providers. As of today, Sendy users can now request a package DELIVERY using a...
    Read more about this company

     

    Client Relations Manager

    Detailed Responsibilities:

    Relationship management

    • Builds trust and rapport with clients, understands their business and their needs, and is available to their clients at all times

    • Proactively keeps customers informed of updates that might affect them, the status of issues raised and next steps

    • Confident communicator who exudes authority, conveys the power to enact change, and maintains composure in the face of adversity

    • Observant individual who identifies ways to develop client relationships in order to grow their accounts

     

    Project management

    • Takes ownership of all issues raised by their portfolio clients and manages internal stakeholders to ensure issues are resolved quickly and effectively

    • Organized and detail-oriented professional who can manage many small tasks and won’t let deadlines slip; to-do list driven

    • Understands the complexity of managing many high-value accounts competing for time and resources

     

    Analytical and critical thinker

    • Critical thinker who aims to understand the root cause of issues or complaints and find long term solutions

    • Numbers focused individual who analyses the performance of their accounts versus the set KPIs to identify gaps and opportunities

    • Takes an evidence-based approach, seeking out data to support their solutions and approach

    Does this sound like you?

    • 5-8 years’ experience in relationship management

    • People person who is able to build relationships and trust to benefit business

    • You have experience managing high-value corporate clients

    • Organized; able to manage multiple clients’ accounts at a time; able to track many small tasks and ensure nothing slips

    Method of Application

    Interested and qualified? Go to Sendy Limited on www.linkedin.com to apply

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