Hotel Operations Supervisor Job at Wisen HR

Summary

To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.

Responsibilities for the Operations Supervisor Job

• Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
• Plans dining room, bar, and banquet operations.
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
• Requisitions supplies and equipment.
• Processes reservations and advance registration payments.
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons’ complaints and resolves problems.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Identifies and resolves problems in a timely manner
• Manages difficult or emotional customer situations
• Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
• Sets expectations and monitors delegated activities
• Inspires and motivates others to perform well
• Takes responsibility for subordinates’ activities
• Improves processes, products and services.
• Understands business implications of decisions
• Works within approved budget.
• Is consistently at work and on time
• Ensures work responsibilities are covered when absent.
• Prioritizes and plans work activities.
• Approaches others in a tactful manner.
• Observes safety and security procedures.

Requirements for the Operations Supervisor Job

• Diploma/degree in hospitality
• At least one year experience in a management capacity within a hotel environment
• Knowledge or formal school courses of basic Accounting and Finance principles.
• Ability to communicate in a professional business setting both verbally and in writing.
• Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
• Experience in employee supervision
• Experience in cash and credit card handling.