Export Manager - Dairy Company at Janta Kenya

Responsibilities for the Export Manager Job

Market Outstanding

• In co-operation with Marketing,
• Develop market knowledge and market information sharing within the export market
• Organise and lead customer segmentation and targeting
• Develop customer listening and the understanding of customers’ business and needs.

Customer Orientation Development

• Propose and implement customer driven sales processes.
• Address and close all customer complaints timely to improve customer satisfaction ratings

Business Development 

• Participate in the definition of sales strategy
• Identify export new business opportunities and convert them into sales; propose export annual sales target
• Manage and monitor the implementation of all Market and Trade Activations within your territories
• Review and update the export target and prospect customer base
• Participate in the definition of pricing architecture by gathering and sharing information from the market propose the prices and discount rules for his/her customers and control their application.
• Participate in the design and implementation of the value proposition per segment (products, systems, services, partnerships, distribution/delivery, pricing, communications, etc)
• Manage the relationship with export key market players (specifiers, professional associations, etc).

Sales Operations Management 

• Design, communicate and implement export Sales action plans, check and report results
• In cooperation with Finance, monitor customer solvency and control the application of credit terms and conditions
• Ensure all company sales control policies are adhered to (includes but not limited to – Credit sales, Stocks, cash)
• Allocate sales resources and technical assistance according to customer targeting.
• In coordination with Management, Manage the relationship and negotiation with export key customers.
• Monitor customer satisfaction and loyalty through indicators, propose and implement the necessary corrective actions
• Ensure consistency of market demand and Sales forecast in his/her area
• Liaise with the other functions with the view to improve delivery of quality customer service

Qualifications for the Export Manager Job

• University degree in relevant discipline (B Com, BA Marketing/Commerce)
• At least 4 years experience in sales and marketing, with two years in export sales level.
• Holder of a clean driving license

Technical Competencies

• Computer literacy
• Basic dairy products knowledge
• Knowledge on driving Sales through Strong relationships.
• Selling, communications and marketing skills

Personal Attributes

• Able to work with minimum or no supervision
• Strong track record in Sales at a management level ideally with experience in at least two areas of Sales.
• Particularly critical is previous experience in a customer facing role whether in Field Sales or Account Management
• Self-motivated individual with excellent inter-personal skills able to deal with different categories of customers.