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  • Posted: Apr 25, 2017
    Deadline: Apr 28, 2017
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    The African Economic Research Consortium (AERC), established in 1988 is a public not-for-profit organization devoted to the advancement of economic policy research and training. AERC's mission is to strengthen local capacity for conducting independent, rigorous inquiry into the problems facing the management of economies in sub-Saharan Africa. That mission rests on two basic premises.
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    IT Technical Support and Development

    Reporting to the ICT Manager your duties and responsibilities are as follows:

    • Provide IT helpdesk support and ensuring timely and responsive operational support meeting prescribed SLA’s
    • Develop an online portal automating and integrating proposal submission, reviews and publication workflows
    • Upgrade the organizations SharePoint intranet to include customized project management and integrated monitoring and evaluation functionality
    • Assist with eliciting and developing requirements for a document management system, benchmarked with industry standards and comparable organizations
    • Working with end users to define system requirements, identify a suitable digital library system and provide technical support for its implementation
    • Assist with carrying out general user awareness and training geared towards improving adoption of IT across the organization
    • Continuous updating of the ICT asset and software inventory
    • Perform any other duties that may be assigned by the ICT Manager.

    Qualification & Experience

    • Degree in IT related field
    • At least two (2) years’ experience in software development and IT user support

    Key Skills & Competencies

    • Working knowledge of SharePoint development
    • Experience with VB.NET and/or PHP development and API integrations
    • Experience in supporting MS. Windows user environments
    • Customer service orientation
    • Good communication skills

    Expected deliverables at the completion of the assignment

    • IT help desk support services meeting prescribed SLA's
    • Online portal supporting proposal submission, reviews and publications workflows
    • Enhanced SharePoint intranet delivering custom Project management and M&E functionality
    • Document management system requirements and evaluation reports
    • Digital library system requirements and evaluation reports
    • Updated IT assets and software inventory database

    Method of Application

    If you believe you have the qualifications and experience to match this role, please submit your application via email with detailed curriculum vitae, stating your current position, remuneration, email, telephone contacts, and names and addresses of three referees.


    To be considered your application must be received by April 28, 2017 and addressed to:
    The Manager, Human Resources and Administration African Economic Research Consortium (AERC).

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