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  • Posted: Apr 26, 2017
    Deadline: May 3, 2017
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    JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
    Read more about this company

     

    Fraud Control Intern

    Fraud Control Internships Responsibilities

    • To handle and review potential fraud bookings in order to avoid chargebacks (manual fraud review, gather information through research and customer calls)
    • To analyze completed transactions to determine if fraudulent activity is present (transactions in 40+ countries)
    • Report fraud trends to supervisors, review and analysis of chargebacks received to improve process
    • Communicate and involve all relevant internal and external stakeholders to respond to incident cases:
    • Coordination with Customer Service teams to update status of booking, coordination with Finance team to update status of payment
    • Direct link with Customer service teams to discuss how to inform customers about services available and accessing customer needs
    • Communicates appropriate options for resolution in a timely manner.
    • Limit potential loss exposure by placing holds in order to block future fraudulent transactions
    • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
    • Performs special projects in a timely manner, as requested.

    Requirements for the Fraud Control Internships

    • Undergraduate Degree/Diploma in relevant field
    • At least past experience in a similar role
    • Fluency in English is a MUST
    • Fluency in French will be a plus
    • Independent and resourceful
    • Advanced analytical skills
    • Ability to handle potentially volatile situations and make quick decisions which achieve resolution
    • Strong drive and leadership
    • Impeccable communication skills (spoken and written)
    • Exceptional organizational skills
    • Proficiency in Microsoft Excel
    • Ability to work independently and in a team
    • High level of motivation, determination and commitment.
    • Mentality of client service and taking responsibility beyond direct duties.
    • Flexibility to adapt and able to manage multiple assignments while working independently;
    • Ability to successfully utilize web based people search tools
    • May require shift-work, including weekends, non-business hours and holidays

    Method of Application

    If your profile meets the requirements, please send your CV to hr@jumia.co.ke with the “Fraud Control Intern – Jumia Travel” as the email subject.

    Application deadline: 3rd May 2017 COB.

    Jumia is as an equal opportunity employer.

    Due to the large number of applications we receive, we are unable to provide any feedback on unsuccessful applications. Please note that only shortlisted candidates will be contacted for interviews.

    Canvassing will lead to automatic disqualification.

    No phone calls please.

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