ICT Internship Opportunity at UNDP

Duties for the ICT Unit Internships

• Regularly and timely provide 1st level ICT end-user support as assigned and via ICT helpdesk. Assist in the programming and implementation of new systems
• Assist in troubleshooting of network issues
• Assess, diagnose and provide resolutions to end-user problems in accordance with the foundations of ICT service management and service delivery. Assist in maintenance of relevant knowledgebase, processes and procedures for the ICT Help Desk.
• Work with other staff within the section to share best-practice solutions for improved services delivery
• Attend to the operations of ICT Service Desk Management System and handling communication in support of service support whenever required. This may involve incident registration and monitoring.
• Assist in maintenance of user accounts within appropriate workflow mechanism and procedure to facilitate user access to various ICT services
• Prepare the required performance monitoring output reports on ICT support services
• Assist in implementation of technical preventive maintenance to ensure business continuity, maximum systems security and better equipment lifetime.

Competencies

• Demonstrates integrity by modelling the UN’s values and ethical standards;
• Advocates and promotes the vision, mission, and strategic goals of UN;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Treats all people fairly without favouritism.
• Knowledge and Learning Management;
• Shares knowledge and experience from within and outside the UN Country Team;
• Encourages UN staff to share knowledge;
• Develops deep understanding of the UN planning processes.

ICT Unit Internships Requirements

• Enrolled on Bachelors or master’s degree Information Technology, or computer studies.
• Candidates must, at the time of application, be enrolled in a graduate school programme (second university degree or equivalent, or higher);
• Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or
• Have graduated and be within one-year of graduation of any of the above.
• Fluency in English