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  • Posted: May 12, 2017
    Deadline: May 12, 2017
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    SPENN is a product developed and owned by Blockbonds AS. Blockbonds strives to democratize the access to financial markets for everyone in the world, by bridging the cryptosphere with traditional finance. By democratizing access, we are on the right track to create a world of equal opportunities for everyone.
    Read more about this company

     

    Customer Support Team Lead

    Responsibilities

    • Adopt, adapt and improve customer service procedures and handbooks, according to the local market.
    • Develop communication channels and procedures for escalation with overseas technical support.
    • Develop and manage a team of highly trained CS staff for eventual 24×7 operations.
    • Maintain a high level of customer satisfaction in all general inquiries, account status, and technical concerns.
    • Constantly develop the CS department, in cooperation with Management.
    • Submit progress and performance reports as requested.
    • Achieve specified KPIs for the department.
    • Collaborate with other departments to improve overall efficiency.
    • Adhere to Company policies and protect the company reputation.

    Job Requirements

    • Bachelor’s degree in a relevant field from an accredited University/College required
    • 2-5 years’ experience specializing in Customer Service or equivalent position
    • Excellent writing, presentation and communication skills in English and relevant local language(s)
    • Able to type quickly and accurately
    • Willingness to work a flexible schedule in a start-up environment
    • Punctual, reliable and with genuine concern to help customers
    • Capable of learning CS software and proficient in standard Microsoft suite
    • Positive attitude, detail and customer oriented with good multitasking ability
    • A team player, who can work with the Country Manager and other department chairs to formulate a cohesive strategy and implementation plan
    • The ideal candidate is one who touches the lives of the unbanked and under-banked on a daily basis, and can relate to them on a personal level

    Method of Application

    Send your application to careers.ke@spenn.com

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