Director of Information Technology at Andela

About The Role

Andela creates an environment of seamless, distributed work by embedded team members throughout Africa. We’re looking for a Director of Information Technology to build out best in class networks in all our locations, operationalize our helpdesk systems, roll out new hardware and put together an excellent team of IT professionals in each of our locations to tackle infrastructure challenges.

We need someone who’s world class at creating processes, structuring operations and can keep us running so that we can empower the continent’s best talent to level up and get better. You’re an expert in building and managing complex operations and developing the processes necessary to enable scale. You’re passionate about serving others through creating efficiency. Your domain will be the infrastructure that enables knowledge workers to do their best work and make sure we create alignment across the organization in order to better serve our customers.

You’re The Kind Of Person Who

• Wants your passion and expertise in Information Technology to be a model to others
• Has a strong belief in the potential of customer focused IT Services
• Believes in the effectiveness of collaborative problem solving
• Loves unlocking the potential of others (especially the people you manage directly)
• Has a keen sense of how systems enable or hinder professional growth
• Always strives to provide your stakeholders faster and better service

You Will Also

• Build and orchestrate our networks across all locations

• Setting a best in class standard for network quality and design & drive processes to achieve it
• Handle ISP & vendor relationships
• Setup and configure network for new offices throughout Africa

• Oversee all aspects of Andela’s IT Services including:
• Establishing IT policies, procedures and standards for our global locations to ensure consistency, security and maintainability of all IT services
• Establish and monitor SLAs for providing services to the org.
• Participate in the IT steering committee ensuring compliance with standards and audit requirements
• Operationalize IT Helpdesk systems

• Own Andela’s IT Security and Policy strategy
• Ensuring compliance
• Identifying gaps; creating and executing plans to cover them

• Manage and grow a team of IT professionals
• Mentoring and growing their potential
• Setting expectations and facilitating their impact

• Set hardware & software standards for all of Andela

What Makes You a Great Fit For This Role

• Experience running an IT services organization across multiple countries
• Experience with SOC II Compliance
• Located in Lagos, Nigeria or Nairobi, Kenya
• Familiarity with Meraki Network systems, GSuite and Slack
• Experience with provisioning and deploying a large scale Mac environment
• 2-5+ years of operational or project management experience at a software company
• Consensus-builder; develops relationships across the company with ease
• Strong project management and analytical skills, with a tendency toward data-backed decisions
• Strong technical experience in IT