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  • Posted: May 25, 2017
    Deadline: Not specified
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    InterContinental Hotels Group PLC informally InterContinental Hotels or IHG is a British multinational hotels company headquartered in Denham, UK. IHG has over 742,000 rooms and 5,028 hotels across nearly 100 countries.
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    Duty Manager

     

    Job Summary – (Role Summary)

    Reporting to the Front Office Manager you will be involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. It is your duty to respond to all guest needs and ensure that issues which may arise will be dealt with promptly and followed up on. As Duty Manager you will supervise and support the Reception, Guest Relations, Concierge teams and coordinate with all other teams of the Hotel.

    Duties and Responsibilities

    • To consistently offer professional, friendly and engaging services to guests
    • To communicate through shift briefings, emails and departmental meetings all pertinent information for the respective shift and areas of operation
    • To assist guests regarding hotel facilities in an informative and helpful way
    • To follow department policies, procedures and service standards
    • To follow all safety policies

    Qualifications

    Qualifications and Skills

    • Bachelors degree in Hospitality Management
    • Minimum of 2-3 years experience in a supervisory role in the Front Office department in a five star hotel.
    • Strong leadership skills to motivate the team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Accuracy and speed in handling emergency situations and providing solutions
    • An ability to stay calm when the pressure mounts
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work cohesively with fellow colleagues as part of a team
    • Good knowledge about the emergency procedures and will have an essential role during Emergency evacuation procedures.
    • A passion for guest satisfaction is essential.
    • Knowledge of Opera system is of advantage.

    In return we’ll give you a competitive financial and benefits package which includes, accommodation, uniform and free meals on duty. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

    Method of Application

    Interested and qualified? Go to Intercontinental Hotel Group on ihg.taleo.net to apply

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