User Experience Researcher at Tala (formerly InVenture)

This position is based in our Nairobi office. This position reports to the Senior User Researcher in Santa Monica, California.

Responsibilities

• Work closely with business stakeholders, product managers, data analysts, and marketers to identify research topics and opportunities to improve our understanding of current and prospective customers
• Design research using a variety of methods and tools
• Execute research from start to finish, including planning, recruiting users, moderating, analyzing results, and presenting findings
• Analyze market trends and competitors to provide market intelligence
• Effectively synthesize and communicate research insights into actionable recommendations
• Potential travel to home office in Santa Monica, California, or other markets that Tala serves

Qualifications

• Bachelor’s degree in sociology, psychology, HCI, market research, or a related field
• 1-3 years of experience in customer/consumer insights or UX research
• Experience with a broad set of qualitative and user-centered research methods: contextual inquiry and ethnographic field studies, one-on-one interviews, focus groups, usability testing, concept testing, competitive assessment, diary studies, etc.
• Working knowledge of leading research and survey tools
• Strong skills in data analysis, and structured problem solving
• Strong verbal, written and presentation communication skills

Preferred Skills & Experience: 

• Understanding of Fintech business and industry
• Passionate advocate for the user
• Attention to detail and a desire to provide high-quality results
• Comfortable with ambiguity - you can handle the ambiguities of company and product strategy within a startup environment and prioritize accordingly