Principal Officer-Fraud Detection & Analysis at Safaricom

Brief Description

Reporting to the Senior Manager – Fraud Detection and Analysis, the role holder is responsible for leading fraud reviews and forensic analysis assignments, managing specific anti-fraud projects or initiatives, and undertake execution of Fraud Detection monitoring plan.

Responsibilities for the Principal Officer-Fraud Detection & Analysis Job

• Technical Lead in Fraud Reviews/ Forensic Audits in critical or high fraud risk areas across the business;
• Responsible for analyzing and monitoring unusual data patterns that may indicate fraud/ unethical conduct.
• Spot negative trends, and potential risky behavior;
• Detection and first-level investigation of GSM and financial services fraud and immediate response to all suspicious alerts. Identification of potential risks and actions to mitigate recurrence of incidences.
• Responsible for managing and supporting specific anti-fraud initiatives or projects to improve the fraud risk position for the company;
• Provide input in development of the Fraud management strategy. Develop & optimize strategies for the identification of potential fraudulent activities;
• Manage the Fraud Helpdesk that handles customer fraud related escalations and lead initiatives that improve customer experience and protects them from fraudulent activities;
• Support specific initiatives or projects in relation to Fraud detection;

Qualifications for the Principal Officer-Fraud Detection & Analysis Job

• Bachelor’s degree in Business related discipline;
• Certification in a fraud related discipline, in particular Certified Fraud Examiner (CFE)
• 4-7 years forensic work experience in a financial services environment;
• Strong technical knowledge of GSM network business models and processes;
• Outstanding analytical (qualitative and quantitative) and problem-solving skills;
• Multitasking and prioritization skills required to function in a fast-paced environment;
• Ability to liaise and influence functions across the business;
• Conceptual thinker, ability to wade through data and arrive at conclusions;
• Strong written and verbal communication skills with meticulous attention to detail to clearly present findings and communicate with a variety of business partners;