Clinical Officer at University of Maryland

Overall Job Summary:** Reporting to the program coordinator, he/she will have the primary responsibility of providing patient case management support through the National HIV Clinical Support Center (NHCSC).

Job description:

· He/she shall be responsible for answering calls, email and other electronic communication from service providers, respond to their queries and provide evidence based directed   responses.

· In consultation with the consultant/medical officer provide case management support for referred cases from service providers.

· To prepare communication with service providers in accepted formats and templates and to work collaboratively with a pool of providers.

· Work collaboratively with the available pool of national technical experts to effectively support patient case management through the NHCSC

· Coordinate with service providers to ensure recommended actions for each referred case are implemented and quarterly patient progress reports submitted to the call centre

· Participate in preparation of clinical cases summary reports for presentation at the quarterly clinical TWG meetings

· Prepare monthly/quarterly and annual reports to the ART program Manager on all calls and feedback provided to the clients.

· Participate in the update or review of treatment guidelines by providing feedback to the program on the frequently asked questions.

· Participate in capacity building and mentorship activities at county level

· Participate in periodic technical support and M&E field visits on matters pertaining to the call center.

· Use data accrued from the services the NHCSC to improve services provided, case management and training /mentorship.

Requirements:

· Bachelor’s degree or Diploma in clinical medicine from a reputable institution Certificate in HIV related training

· Minimum 3 years of work experience in HIV settings in clinical management of PLHIV

· Have experience in customer care or public relations

· Experience as a mentor or trainer in HIV care and treatment is an added advantage