• After Sales Manager at Burn

  • Posted on: 3 July, 2017 Deadline: Not Specified
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  • BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manufactured and unsubsidized jikokoas ™ stoves in East Africa. These stoves have helped 1,000,000+ beneficiaries save $39 million in fuel expenditures and 626,221 tons of wood while reducing indoor air pollution by 65%. BURN currently sells ~10,000 stoves per month and intend to double sales by the end of 2017.

    After Sales Manager


    Responsibilities for the After Sales Manager Job

    • Manage the staff & functions of the aftersales department: call centre, warranty repair network, and field activities
    • Create the systems, procedures, and attitude to bring Burn’s After Sales Service to be one of the best in Kenya
    • Be the person responsible for the tailend of Burn’s customer journey, from 1st purchase to repurchase
    • Be the key manager, analyst, technical expert, and problem solver for Burn’s call centre
    • Manage and continuously improve & expand Burn’s network of repair centres around Kenya
    • Coordinate with Sales & Marketing to deploy mobile service clinics to key areas
    • Be the conduit between After Sales and other departments at Burn, ensuring that staff understand After Sales and that After Sales understands other departments

    Requirements forthe After Sales Manager Job

    • Previous experience in customer care
    • Experience or training in analytics
    • A proven doer and problem solver
    • Degree in relevant field

    Method of Application

    Send your application to recruitment.kenya@burnmfg.com Salary: Ksh 100,000 monthly gross Start date; November 1st 2017

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