• Customer Care at Janta Kenya

  • Posted on: 10 July, 2017 Deadline: 15 July, 2017
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  • Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.
     

    Customer Care

     

    Customer Care Job Key Duties and Responsibilities

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Provide information about the company to any potential client calling with enquiry.
    • Receive customer complaints and relay them to the right persons for resolution.
    • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
    • Periodically visit customers.
    • Keep the customers updated on the status of resolutions to various complains.

    Qualifications for the Customer Care Job

    • Diploma in Customer care, Business Admin, PR
    • At least 2 years of experience in a hospital.
    • Good communication skills
    • Attention to details.
    • Excellent communications skills both verbal & written.
    • Fluent in English & Swahili.

    Method of Application

    If you are the person we are looking for kindly send your CV and application letter to vacancies@jantakenya.com by 15th July, 2017 clearly indicating ‘Customer Care ‘on the subject line.

    Only shortlisted candidates shall be contacted

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