• Customer Care at Janta Kenya

  • Posted on: 10 July, 2017 Deadline: 15 July, 2017
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    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.

    Customer Care


    Customer Care Job Key Duties and Responsibilities

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Provide information about the company to any potential client calling with enquiry.
    • Receive customer complaints and relay them to the right persons for resolution.
    • Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
    • Periodically visit customers.
    • Keep the customers updated on the status of resolutions to various complains.

    Qualifications for the Customer Care Job

    • Diploma in Customer care, Business Admin, PR
    • At least 2 years of experience in a hospital.
    • Good communication skills
    • Attention to details.
    • Excellent communications skills both verbal & written.
    • Fluent in English & Swahili.

    Method of Application

    If you are the person we are looking for kindly send your CV and application letter to vacancies@jantakenya.com by 15th July, 2017 clearly indicating ‘Customer Care ‘on the subject line.

    Only shortlisted candidates shall be contacted

    Have you ever wondered what people doing similar jobs in different companies and industries earn? Contribute anonymously to Kenya's No. 1 Salary Database. Join MySalaryScale.
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