• Head, Digital Solutions at Interswitch East Africa

  • Posted on: 11 July, 2017 Deadline: Not Specified
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  • Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. The company started operations in 2002 as a transaction switching and electronic payments processing company that builds and manages payment infrastructure as well as deliver innovative payment products and transactional services throughout the African continent. Interswitch has demonstrated consistent, strong and profitable growth since the business was founded. This strong growth has enabled Interswitch to expand into more sectors and more country markets than any other payments company in Africa

    Head, Digital Solutions

     

    KEY RESPONSIBILITIES

    Sales & Business Development

        • To drive the E-commerce strategy
        • Keeping up-to-date and maintaining advanced knowledge of digital solutions, industry, vendor solutions and appropriate emerging technology trends, making recommendations as appropriate.
        • Identifies opportunities for business from new and existing customers and converts to sales
        • Sells new or existing products into new or existing markets
        • Works out strategies to win customers from competition
        • Deepens customer relationships
        • Generates demand for our services by creating awareness at potential customers
        • Leads efforts to identify new needs that can be developed into new products or services depending on the client’s needs.
        • Monitors and analyzes customer information to facilitate and validate customer sales plan
        • Follows up on leads and opportunities
        • Develops proposals for customers
        • Presentation preparation and delivery
        • Actively initiates communication and interaction with end-customers
        • Delivers company strategic objective by influencing customer behaviour through communication and direct engagement

    Market Research

        • Conducts periodic research on market trends
        • Evaluates market penetration of switching and processing products and services
        • Keeps abreast of market and industry trends
        • Makes use of insights from market research to inform sales strategy and direction and also strengthen decision making process.

    Account Management

        • Receives feedback from customers for improvement of products and services
        • Carries out post-sales engagement: visits customers to discuss on how to improve services
        • Builds relationships that are of value with the customers
        • Learns what the competition is doing in terms of positioning, customer experience, pricing, their alliances, credibility, etc.

    Operational/ Admin Responsibilities

      • Generate weekly reports and submit to HOD
      • Track individual Financial performance against the budget
      • Responds to correspondence
      • Handles customer or partner inquiries
      • Ensures the active usage of the CRM tool for managing the sales process

    Method of Application

    Interested and qualified? Go to Interswitch career website on www.linkedin.com to apply

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