• Job Opportunities at Pelings

  • Posted on: 12 July, 2017 Deadline: 30 July, 2017
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  • Pelings is a company involved in Environment, Health and Safety Management and Systems, Energy Audits ,Supply of Consumables and Equipment, Energy Audits,communication and other consultancy services.

    Customer Care Assistant

     

    Customer Care Assistant Job Responsibilities

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Qualifications for the Customer Care Assistant Job

    • Minimum certificate or diploma in Communications
    • 3 years customer support experience or experience as a client service representative
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    go to method of application »

    Customer Service Supervisor

     

    Roles for the Customer Service Supervisor Job

    • Supervise customer service team
    • Develop and implement customer service policies and procedures
    • Define and communicate customer service standards
    • Review and assess customer service contracts
    • Oversee the achievement and maintenance of agreed customer service levels and standards
    • Direct the daily operations of the customer service team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Review customer complaints
    • Track customer complaint resolution
    • Handle complex and escalated customer service issues
    • Monitor accuracy of reporting and data base information
    • Analyze relevant data to determine customer service outputs
    • Identify and implement strategies to improve quality of service, productivity and profitability
    • Liaise with company management to support and implement growth strategies

    Customer Service Supervisor Job Qualifications

    • A university degree in Public Relations or Communications any related field
    • At least 4 year of Customer Service Experience.
    • Must have managed a team
    • Problem Solving.
    • Market Knowledge.
    • Documentation Skills.

    go to method of application »

    Graduate Management Trainee Program

     

    Graduate Management Trainee Responsibilities

    • To work with other managers to plan and direct the work of divisions.
    • To receive on-the-job training and formal training related to the rotational experience.
    • To work in different divisions to gain perspective of the business as a whole.
    • To attend periodic evaluations.To prepare reports for management as and when required.
    • To identify trends and recommends proactive or remedial action to manage business situations.
    • To work with and through management to develop and implement actions that protect company assets and promote profitability.

    Requirements for the Graduate Management Trainee

    • Bachelor’s Degree or Diploma from a recognized university.
    • Fresh graduate or must have graduated within the last 2 years from the date of advert.
    • Excellent communication skills;
    • An exceptional achiever in extracurricular activities will be of added advantage.

    Method of Application

    If qualified kindly send your CV to pelingscareers@gmail.com by 30th July, 2017. Take note we do not charge any fee for interviews

     

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