Manager, IT Applications at Standard Bank Group

Key Responsibilities/AccountabilitiesMonitor team performance with regards to resolution of Incidents/faults

• Ensure appropriate electronic delivery channels are available to the branch network and that timely technical support is provided i.e. ATMs, Internet Banking and POS.
• Provide technical advice on new technology that is appropriate to banking services and ensure implementation of solutions that meet requirements.
• Engage relevant support partners and vendors who would support the required service delivery to customers in line with the bank’s development needs.
• Review regular reports on Applications capacity and proactive maintenance to ensure compliance with group standards at all times.
• Root cause analysis of Critical and High Application incidents and remedy of the issues.

Direct and manage staff in the IT Applications Support Unit

• Direct and manage staff in the IT Applications Support Unit, including ensuring that the bank’s performance tracking and management mechanisms are in effect.
• Develop team targets and set realistic goals for each member of staff in the IT Applications Support unit.
• Identify staff development needs and co-ordinate training for sub-ordinates. Monitor progress on staff development.
• Analyse system issues and ensure that appropriate technical support is provided in line with the Service Level Agreements that the IT department has with branches and Head Office departments.
• Accurate Inventory of Application landscape with Configuration Management Diagrams indicating the services that they support partners.

Review projects/initiatives around electronic banking channels

• Take a leading role in advising deployment of new systems in the bank.
• Ensure timely and efficient provision of technical support by third party vendors to the Bank’s, Application supported by third parties.
• Participate in project implementations by being the IT representative on projects as elected and ensure completion within budget and set timelines.
• Ensure appropriate security control is maintained in the IT department and all installed applications in the bank.

Risk assessment on processes and Procedures

• Ensure Application health in both Primary and Disaster recovery site.
• Conduct periodic reviews on installed applications to ensure compliance.
• Carry out risk assessment on processes and Procedures used by the Application Support staff and ensure risks identified are addressed in a timely manner.
• Successful BCM tests for Applications within agreed RTO and RPO.

Adherence to the bank’s Information Security standards, risk management and maintain asset inventoryCarry out risk assessment on installed Open Systems infrastructure and ensure that identified gaps are addressed timely

• Maintain an updated inventory of all Open Systems infrastructure (hardware, software etc.) including decommissioned equipment.
• Ensure Open Systems infrastructure is in good working condition and to take necessary measures to repair/fix any broken component
• Maintain adequate Information Security controls according to the Group standards. This includes (but not limited to):
• Password configurations/administration (refer to LAM policy)
• Privileged User and activities Reviews
• Patching
• Logical Access Controls (communication mechanisms)

Preferred Qualification And Experience

• First Degree in Information Technology/ Computer Sciences.
• Minimum of five years’ Banking IT Applications experience required
• At least two years’ management experience

Knowledge/Technical Skills/Expertise

• Knowledge in Management practices, skills and concepts, administration, project control, supervisory techniques and budgeting
• Demonstrate thorough knowledge of banking Application Systems that is in use by the Bank as well those available on the market in order to advise well on all technical issues.
• Certification/Active Membership of a professional organisation would be an added advantage