Food and Beverage Service Supervisor at Tamarind Group

Overall Responsibilities:

• To provide exceptional standards of customer service at all times.
• To oversee and be responsible of all food and beverage front and back of house areas.
• To provide professional and confident leadership, support and assistance to the front and back of house team.

Operational Responsibilities:

• To ensure food and beverage products are handled and served as per the company SOPs.
• To operate in a manner which focuses on team work, consistent quality and standards.
• To assist in the training of existing and new employees.
• To monitor staff daily, ensuring that they deliver the highest standard of customer service at all times.
• To ensure that staff are presentable and adhering to departmental uniform standards at all times.
• To ensure all front of house are adequately staffed to ensure customers receive the highest standard of service.
• To ensure maintenance work is reported immediately and front of house is neat and presentable at all times.
• To act as a vital communication link between senior food and beverage managers and ensure accurate and effective communication with all staff regarding departmental changes.
• To handle guest complaints and communicate further to food and beverage manager for any action to be taken.
• To have full knowledge of food and beverage.
• To be responsible for ordering and controlling of stock.
• To allocate staff breaks in accordance with regulations without leaving the department compromised or short staffed.
• To recognize and reward staff members when exceptional customer service or work performance is displayed.

Attitude:

• When on duty, he/she should be seen as a role model and will remain professional, organized, calm and approachable at all times.
• Should be ready to work at high levels of stress and be able to manage and exceed customer expectations.
• Any other duty assigned from time to time.

Who Are You?

Required skills and Competencies:

• Diploma in any related field with Food & Beverage Service background.
• 2 years’ experience.
• Computer knowledge (Word, excel).
• Excellent Service Techniques Knowledge.
• Excellent communication and leadership skills.
• Excellent people skills.
• Attention to detail.
• Ability to spot and resolve problems effectively and efficiently with a sense of urgency.
• Ability to multitask.
• Ability to work independently.

What Do We Offer You?
When working at Tamarind, You will have ample opportunities for growth and career development.