Management Information Systems (MIS) Officer at Danish Refugee Council

Purpose

The primary purpose of the MIS officer is to provide technical support services and be the main point of contact for IT related issues in DRC Kenya offices. The MIS Officer advises DRC management on IT solutions that will best help the organization grow and perform more efficiently. Also working with DRC consultants and companies from beginning to end, outlining the most effective resources and oversee projects through design, development to completion.

Key Responsibilities

Support Services

• Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
• Design, develop and maintain computer networks
• Provide technical advisory services in relation to new networking or appropriate technology for office use
• Troubleshoot/diagnose IT problems and react accordingly
• Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
• Liaise with Regional IT Manager on IT equipment that need repair/replacement
• Prepare an inventory schedule of all IT equipment and software in use
• Carry out simple and brief, on the job training for staff as required.
• Carry out computer audit trails
• Perform preventive maintenance services of IT equipment and peripherals as needed and on schedule
• Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
• Assist with the release of information relating to systems upgrades and changes to processes
• Servicing of IT power systems / backup

Database/Networking/ Internet

• Monitor DRC Kenya offices links utilization to ensure optimum services availability
• Liaise with the Regional IT Manager regarding issues/faults in a timely manner
• Oversee the Kenya Program Office computer networks to ensure that they function smoothly
• Install all new hardware, systems, and software for networks.
• Install, configure, and maintain network services, equipment and devices.
• Support administration of servers and server clusters located at the Regional Office remotely
• Plan and support network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems
• Document network problems and resolution for future reference
• Monitor system performance and implement performance tuning.
• Oversee software and network security.
• Monitor bandwidth utilization amongst the users
• With guidance from regional IT Manager, create and manage online and server based databases
• As required, provide networking and internet services upgrade solutions

Backup, Antivirus & Security

• Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
• Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
• Manage user accounts, permissions, email, and anti-virus, anti-spam
• Maintain high systems availability and redundancy
• Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
• Continually perform preventative maintenance
• Assist with system upgrades and rollouts
• Maintain high availability of servers

Reporting

• Prepare a comprehensive monthly report of the IT occurrences to Program Support Coordinator, HoFA and the Regional IT Officer.
• Analysis of communication bills and implement the necessary controls in the office
• Perform any other IT related assignment allocated within the specified time

Skills & Qualifications

• Bachelor’s degree in Information Technology or other related field from a recognized institution
• At least 4 years’ experience working in a busy IT support environment
• Demonstrable experience in Virtualization and cloud computing
• Experience of working with networked computing systems/windows TCP/IT networking experience
• LINUX servers administration skills
• Knowledge of and competence in Microsoft operating systems and office suites
• High level of hardware/software trouble shooting experience
• Quick in learning new systems
• Not afraid of heights and ability to climb communication towers to mount radios
• Able to work under harsh and extreme conditions, good judgment and problem solving skills
• Demonstrate a customer-focused, motivated and pro-active approach to your work
• Excellent communication skills, and fluent in spoken English and Kiswahili
• Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
• The MIS officer must have excellent supervisory skills and must be able to communicate with management and users topics relating to the operation of an MIS system.
• The individual must also have excellent knowledge of enterprise networks and systems, consisting of servers and midrange computers, IT hardware and infrastructure support, microcomputer management, data management and security.
• Strong problem-solving and analytical skills are needed in this occupation.