Associate Director of Information Management at Church World Service

Primary Purpose

The Associate Director of Information Management (ADIM) is responsible for creating, implementing, and monitoring the policies and procedures that guide CWS Africa’s overall cybersecurity posture, with careful attention paid to high-value assets (electronic data, and physical case files). Additionally, the role of the ADIM is to ensure that all departments at CWS Africa have a robust strategy for using information technology to increase the efficiency and effectiveness of their work across the organization while prioritizing security.

The position oversees the IT and data integrity needs of all CWS Resettlement Support Center (RSC) Africa’s programs. The ADIM is responsible for organizational-wide compliance to all PRM/RPC guidelines, and conditions within the PRM Cooperative Agreement that apply to the IT Department, Data Integrity, and File Library.

Additionally, this position oversees statistical reports generated within CWS RSC Africa operations and is responsible for the quality, coherence, management/control of all refugee data entered into the Worldwide Refugee Admissions Processing System (WRAPS). The position is also responsible for ensuring the physical and data security of all refugee information/files and developing and enforcing anti-fraud standard operating procedures. The ADIM acts as the focal point for all non-IT, Refugee Processing Center (RPC) communication and oversees all IT-related communication in coordination with the IT Manager.

Supervision

This position directly supervises the IT Manager, Data Integrity Supervisor, and File Library Supervisor. The position indirectly oversees work of all Reports Analysts, IT staff, and Librarians.

This position reports to the RSC Africa Director.

Essential Duties

1. Ensures organization-wide compliance to PRM/RPC guidelines, FISMA/NIST standards (800-53), US State Department Information Assurance Management (5 FAM 1060).
2. Coordinates with CWS management to create, implement, and monitor the policies and procedures that guide CWS Africa’s overall cybersecurity posture.
3. Ensures that mission critical IT systems and electronic data are effectively managed, protected and backed up.
4. Ensures maintenance of the security and integrity of CWS Africa’s computer systems, and in particular those of RSC Africa.
5. Provides guidance to IT staff in handling multiple project responsibilities simultaneously, prioritization of work and resolution to technical emergencies as they may occur.
6. Serves as RPC focal point for all WRAPS Release Notes, requests for information, and the Helpdesk.
7. Directly supervises the IT Manager, the Data Integrity Supervisor, and the File Library Supervisor, and manages their daily workloads.
8. Works closely with the Reports Analysts to develop reports which monitor staff efficiency and data entry accuracy for overall quality control and improvement.
9. Oversees all standard and ad hoc reports generated by DI staff and monitor for accuracy, precision, and timely distribution.
10. Makes sure that IT, DI, and Library participate in Operations’ Process Reviews of each departmental unit which contains a full review of the unit’s reporting tools, SOP adherence, & file security procedures.
11. Works closely with the IT Team and Security Coordinator to ensure data and physical file security both in the main offices, as well as in the field.
12. Actively Participates in RSC Africa’s Leadership Team.
13. Participates in regularly scheduled meetings with management in regard to IT support, report development, training needs, and WRAPS functionality.
14. Travels to the field to assess the field team’s IT and reporting needs.

Qualifications

Education:

• Bachelor’s Degree in Computer Science or four (4) years of work experience in lieu of a Bachelor’s Degree is required.

Experience:

• Twelve (12) years of paid work experience is required.
• Eight (8) years of supervision including 2 years supervising managers with direct reports is required.
• Proven ability to manage budgets, strategic direction, and execution of plans for assigned area is required.
• Demonstrated experience in managing the work/projects and/or funding sources that involve multiple stakeholders, partners or donors (or the equivalent) which require a significant amount of time managing relationships and project activity is preferred.
• High level of proficiency operating, maintaining and troubleshooting database software tools is required.
• Experience in managing a computer network with a user base of 200+ users is required.
• Experience managing a multi-national computer network is preferred.
• Three (3) years of experience in database management/quality control is preferred.
• Previous overseas work experience preferred.

Knowledge/Skills:

• Strong knowledge of the CISSP cybersecurity domains, as well as how to apply that knowledge.
• Strong knowledge of FISMA/NIST standards (800-53)
• Advanced understanding of Network Architecture and Security
• Strong knowledge and working experience in networking, (LAN, WAN and wireless)
• Advanced knowledge in TRANSACT SQL and Microsoft SQL Server database design, stored procedures, views and functions.
• Knowledge and experience in the use of MS Exchange mail system.
• Excellent verbal and written communication skills.
• Strong analytical and problem solving skills to resolve technological problems.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Experience developing Tableau Dashboards is preferred.
• Working knowledge of WRAPS highly preferred.
• Experience working within the US Refugee Admissions Program is preferred.

Abilities:

The ADIM must have the ability to:

• Travel throughout the regions, sometimes on short notice and under difficult conditions.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems.
• Ability to communicate technical reports effectively at any level.
• Initiate, facilitate, oversee and negotiate IT projects.
• Communicate effectively both verbally and in writing.
• Follow instructions from the Supervisor with a positive and receptive attitude.
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
• Conduct oneself in a professional and courteous manner to represent the best interests of the organization.
• Maintain a high performance standard with attention to detail.
• Carry out all of the duties of the position efficiently and effectively with minimal supervision.
• Work independently and contribute to overall operations of CWS in Africa
• Take initiative in the development and completion of projects.
• Lead others and address issues as they arise.
• Maintain strict confidentiality with CWS and RSC Africa administrative and operational information.
• Manage a large and diverse workload under pressure with competing priorities.
• Analyze and solve complex problems and make sound decisions.
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• Effectively manage organizational resources.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions

Physical: This position requires the employee to be able to bend, squat, sit, stand, walk, push/pull, handle objects (manual dexterity), reach above shoulder level, and use fine finger movements.

Environmental: Primarily indoors in a general office working environment Incumbents in this position will be exposed to marked changes in temperature and/or humidity; dust, fumes, gases, radiation, infectious diseases etc.; driving of motorized equipment/vehicle; working in confined quarters.

Special Requirements

The candidate must be a US Citizen. Background check which includes references and an educational criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.

Licensing/Certification

Industry certifications in areas of IT are preferred.

Competencies

Communication

Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership

Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.