• Digital Officer - Internet at Standard Bank Group

  • Posted on: 1 August, 2017 Deadline: Not Specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
     

    Digital Officer - Internet

     

    Job Purpose

    To meet and exceed customer expectations in delivery of the digital channel proposition to Personal and Business Banking customers by ensuring effective client support.

    Key Responsibilities/Accountabilities

    • Channels knowledge and competency.
    • New Business Online support/ Implementations at customer sites or on call support.
    • Channels performance and revenue growth. (Adoption and Usage.)
    • Development of appropriate sales/service support tools.
    • Self Service First.
    • Monitoring and understanding of competitive environment and trends.
    • Provision and analysis of effective management information.
    • On-going Channel management and maintenance.
    • Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.

    Preferred Qualification And Experience

    • Relevant Degree from a recognized University.
    • 2 years of experience.
    • IT skills will be an advantage

    Knowledge/Technical Skills/Expertise

    • Strong analytical and planning and execution skills.
    • Numerate, with the ability to do financial and business modelling.
    • Sound knowledge of business economics, finance and technology.
    • Project management skills.
    • Computer literate (MS Office and specifically Excel).
    • Training in Customer Care/Service, Sales and Marketing.
    • Professional Training in Banking and Finance.

    Method of Application

    Interested and qualified? Go to Standard Bank Group career website on careers.peopleclick.eu.com to apply

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