IT Operations Manager at Komaza

Detailed Responsibilities:

Asset Management

• Work with senior leadership to maintain a forecast and budget for IT asset demands; this will be for the coming year/quarter/month.
• Plan for massive expansion and IT field support impromptu demands.
• Design and improve the internal asset fleet specifications based on user requirements; the requirements would be derived from regular user interviews.
• Manage the purchase of hardware and software products through the procurement department; the orders must be placed in a timely manner with clear justifications.
• Improve and manage asset tracking systems to ensure that company assets are issued and maintained responsibly.

Service Delivery

• Manage the overhaul of Komaza’s entire network infrastructure.
• Ensure that Komaza’s internet is running consistently, smooth and fast.
• Oversee the troubleshooting of system issues and respond to escalated support incidents.
• Author as well as implement training around common computer, phone and software issues.

Team Management

• Hire and manage a growing team of IT service delivery specialists.
• Maintain the quality of service by managing all IT support activities.
• Develop and report on the IT service delivery key performance indicators.
• Maintain a secure work environment and motivate staff by developing personal growth opportunities.

Information Security and Management

• Define, maintain and implement systems backups, archiving, and disaster recovery procedures.
• Define, maintain and implement network as well as information security and control structures.

Does this sound like you?

• Eager and independent learner
• People person and team leader
• IT Hardware/Software Administration professional
• IT Asset Management expert
• IT Policy framework development and implementation know-how
• Appreciative of start-up environments
• Attentive to detail
• Data management proficient
• Reason from ‘first principles’ rather than by analogy
• Have a BSc. Computer Science / Information systems
• Cisco certified
• Willing and able to relocate to Kilifi