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Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night's sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn't easy - they have to settle for low-quality furnishings or break the bank. Join us in building t...
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The ideal Head of Customer Engagement will be an effective people manager, eager to grow their team and develop the individuals which comprise it. They will have an outstanding analytical and judgement ability to identify trends and weigh the evidence in order to decide on the best course of action. They will have a self-starter attitude showing an ability to design and implement new strategies with minimum direction. They will be excellent objective setters, planners and controllers ensuring that goals are reached within the deadlines. They will have an ability to set systems which allow to delegate day to day tasks to junior members on the team.
The Head of Customer Engagement will report to the Director and directly and indirectly lead a team of 8 people, including others with management responsibilities.
Develop and lead a high performing customer engagement team
Manage the company’s portfolio and bring forward the company’s expansion strategy
Implement and manage systems to effectively track activities and sales
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