Job Opportunities at Sheer Logistics - 5 Positions

Customer Centre Agents Job Responsibilities

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

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Sales Manager Job Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Serve as a link between the clients and the company.

Requirements for the Sales Manager Job

• University Degree in commerce or related field
• Diploma in Sales & Marketing

Competencies

• High Level Influencing skills
• Excellent People Management Skills
• Strong analytical and communication skills
• Highly developed interpersonal and negotiating skills
• Leadership Skills

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To provide timely, accurate, and focused information and Finance support to the Corporate Communications and Sales and Distribution Directors. Develop and implement effective business Reports to deliver improved decision making and competitive edge. Develop a framework for commercial processes. Support the Senior Leadership of Sales and Distribution in tracking routine divisional objectives.

Sales Analysts Job Accountabilities

Reporting

• Provide Commercial with reports on activations and airtime revenue
• Provide reports to compute monthly incentives payable
• Develop sales target setting templates
• Prepare presentations on monthly performance for commercial
• Provide commercial with distributor and staff monthly performance reports

Projects

• Prepare business cases for new projects
• Offer internal training whenever needed

Business Process Review

• Liaise with other departments on business reengineering processes relating to distribution team and back office

Yearly Budget & quarterly Reforecast and Controls

• Departmental budget champion; monitoring both Capex and Opex expenditures to ensure that the department is within the approved budget limits
• Lead and ensure input to the Budget process from the regions
• Lead the commercial teams in preparing yearly and quarterly reforecast
• Prepare monthly reports on actual performance against budgets
• Prepare variance analysis reports and commentary.

Inventory management

• Preparation SIM pack, Airtime and other device forecasts
• Set up stock management templates to follow up inventory status in liaison with warehouse management
• In liaison with branch management determine causes of stock take variances with view of resolving them
• Lead commercial warehouses and branches in stock takes

Additional Duties and Responsibilities:

• Work closely with other IT to ensure that all reporting requirements are taken in to account.
• Follow up the development of new reports for sales division.

Qualifications for the Sales Analysts Job

• University Degree in business, Economics, Mathematics, Statistics or Computer Science;
• Professional Accounting qualifications – CPA /ACCA
• Computer Literate with exceptional skills in Excel
• 2-3 years’ experience in a FMCG or a busy environment.
• Able to work under extreme pressure with short-term targets and objectives
• Good attention to details
• Able to operate in a performance driven organization
• Good public relations
• Capable of working under minimum supervision
• Excellent communication/ Interpersonal skills
• Excellent typing skills
• Honest/Hardworking
• Proactive/Mature
• Good organizational and time management skills.

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In Charge of Customer Financial Analysis & Reporting as well as developing and implementing effective business reports to deliver improved decision making and competitive edge thereby maximizing organizational financial performance and ensuring customer delight.

Customer Service Analyst Job Accountabilities

Payments processing

• Vendor payments as per SLA
• Monitor Service and Billing & Collections opex
• Raise REFs, track and monitor CSD POs processing.
• Ensure timely and accurate payments to CSD Vendors.

Segmentation Analysis

• Monthly reporting of Segmentation Grid for system base.
• Analysis and reporting of Premier Upgrades and Downgrades on a monthly basis.
• Ensure adherence to segmentation policy by conducting frequent audits .

CSD Projects Management

• Monitor and Report on CS Project status.
• Monitoring of special projects as per project plan & KPIs
• Monthly Reporting on Projects Status
• Preparation of Monthly Business Reviews.
• Premier Events

Qualifications for the Customer Service Analyst Job

• A graduate of Administration, Bsc Science or Accounting from a reputable University.
• Excellent Accounting and Budgeting knowledge.
• Business Analyst certification an added advantage.
• 2 years Analytics role preferably within the Telecoms industry.
• 360 degrees Business Knowledge and understanding.
• Strong analytical skills and problem solving skills.
• Excellent planning skills.
• High personal standards and goal oriented.
• Excellent interpersonal skills.
• Excellent and effective communications skills, both orally and in writing.
• Excellent presentation skills.
• Business awareness.
• Attention to Detail.

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Field Contractors Job Qualifications

• Diploma / degree in general agriculture/horticulture/microbiology or related field
• 1 to 2 years’ experience in sales. Exposure to agro input is an added advantage
• Willing to relocate to Loitoktok / or Taveta
• Can work under minimal supervision