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  • Posted: Aug 24, 2017
    Deadline: Not specified
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    Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.
    Read more about this company

     

    Central Operations Director-MS-Airtel

    Main Purpose of Role

    Operation Director represents as a single point of contact for the entire Managed services delivery end to end.

    Main Responsibility Areas

     

    • Organizational Leadership & Development
    • Contractual Service Delivery
    • Business Development & Support
    • 3rd Party Management
    • Profit & Loss

    Key Tasks

     

     

    • Responsible for project and service related customer satisfaction;
    • Customize and implement Managed services delivery strategy in the CBT according to the SBU and CT strategy / business plans.
    • Responsible for the contract execution performance (KPIs, cost, timelines, revenue recognition )
    • Consolidates all the Managed services delivery business
    • Validating any new business case proposed by the CBT/CT.
    • Ensure unified operational processes implementation as per NSN ops model.
    • Owning customer relationship management in the area of Network operations, delivery and performance
    • Ensures the compliance of projects with the quality guidelines and requirements of the CT
    • cost budgeting for Managed services
    • SPOC - Follow-up mobility escalation with opco Operation team
    • Piloting new product trials & special projects (3G)
    • Regular reviews of cross functional tam in opco
    • Development of Processes and carry out Process improvement
    • Delivery of Engineering and Operational services to customer in line with contractual scope, KPIs and SLAs which may vary time to time. Appendix;KPI
    • Ensure customer’s network performance is maintained/improved in line with contract.
    • Cost budget approval and control; Cost efficiency improvement, achieve or better projected costs and gross margin
    • Customer liaison and governance to ensure satisfaction
    • Third party management, liaison and governance to ensure compliance and good working relationships
    • Responsible for sustainable continuous improvement in operational efficiency and productivity in line with a defined service improvement plan
    • Responsible for ensuring appropriate processes and procedures are in place to deliver the service at the contracted levels
    • Responsible for 3rd party/subcontractor management, service performance and SLAs
    • Responsible for operational contract management between NSN and customer
    • Responsible for executing appropriate internal and external governance
    • Responsible for implementing OLAs between project organization and other interdependent NSN entities
    • Responsible for delivery of operational & cost management reporting
    • Support pre sales for achieving the targets where ever required.
    • Support the sales lifecycle, defining, discussing and agreeing scope of work; owning the operational solution proposed to the customer, including costs estimates to be included in business case
    • Actively participate in customer negotiations and contract development
    • Service provider responsible for defining interfaces and information flows between NSN, customer, 3rd parties
    • Service provider responsible for set up of IT & operational tools environment to deliver defined service Transformation (where applicable)

    Key Competencies

     

     

    • Managed Services Operational / Business Management
    • Leadership
    • People Management
    • Process Management
    • Customer Service
    • Business Awareness
    • Innovation

    Key Interfaces

     

     

    • Airtel Network Director, Managing Director
    • Project Director (NSN) , Care Manager , NPO Manager – NSN Airtel Delivery org
    • Bharti CBT / CT .
    • Procurement .
    • Project / CT F&C
    • MS services suppliers & Subcontractors

    Key Performance Measures

     

     

    • Customer satisfaction
    • Contractual KPI’s / SLA’s .
    • Profitability
    • Employee churn

    Position Requirements

    flexibility to travel

    Contact Ravi Reddy ravi.reddy@nsn.com<?xmlnamespace prefix = "o" ns = "urnschemas-microsoft-comofficeoffice" />

    Job

    fNokia NW Operations & Maintenance

    Primary Location

    Middle East & Africa-Kenya-Kenya-Nairobi

    Method of Application

    Interested and qualified? Go to Nokia on aluperf.taleo.net to apply

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