Operations Coordinator at Uber

The East African team is looking for someone who will develop/optimise processes across SSA and drive the strategic decision making process through your heavily data-driven/analytical approach and operational mindset. The ideal candidate for this role should have exemplary analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information.

What You’ll Do

• Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs.
• Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion.
• Product Improvement. Diligently search for bugs or new features which could improve a seamless driver and rider experience.
• Partner Relations. Manage driver relationships, identify and take on problem areas for drivers, and negotiate with businesses for partner rewards.
• Driver Support. Manage the day-to-day issues of thousands of drivers on our system.
• Be Resourceful. Find resolutions to driver issues and questions

Skills/Experience

• Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field.
• Min. 1 year of Strategy Consulting, Accounting, or Banking background with previous experience using data to guide and support business decisions.
• Superb organisational skills and great follow through on tasks
• To be a problem solver at heart with a genuine interest in learning by helping
• Ability to adapt and thrive in an environment of high growth and continual change
• Experience with Excel, plenty of experience working with data
• Excellent communication skills and ability to interact with internal and external partners

PERKS

• Ground floor opportunity with the team; shape the strategic direction of the company.
• The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
• Sharp, motivated co-workers in a fun office environment.
• Employees are given Uber trips every month.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.