Front Office Customer Care at Molars

Customer Care Job Responsibilities

• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• ensure patient information is accurate including billing information
• maintain and manage patient records
• answer incoming calls and deal with inquiries
• schedule patient appointments
• respond and comply to requests for information
• complete other clerical duties as assigned
• ensure reception area is well maintained, neat and clean
• safeguard patient privacy and confidentiality

Qualifications for the Customer Care Job

• Bachelor degree in a recognized university.
• 2+ years of hands on experience in front office/customer care.
• Proficiency in MS Word, MS Excel and MS Outlook a must.
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance preferred