Chief Information Officer at JamboPay - PKF Firms

Chief Information Officer Job Responsibilities

• Work requirements and tasks will be guided by the laid down policies and procedures which are reviewed periodically and fall broadly in the following Key Responsibility Areas (KRAs):

Financial

• Approve, coordinate and control all projects related to selection, implementation and maintenance of information systems and installation of major information systems for the affiliate.
• Provide advice on evaluation, selection, implementation and maintenance of information systems and ensure appropriate investment in strategic and operational systems.
• Review all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
• Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
• Develop, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
• Lead on ICT strategic sourcing, procurement development, co-ordination, implementing the procurement strategy and developing a sustainable fit for purpose service, ensuring that this is supported by a set of cost-effective external service contracts which are managed successfully.
• Develop and monitor approved annual operating and capital budgets for information and technology systems.
• Maintain contact with IT suppliers and maintain knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels.

Policy Development

• Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems and staffing, research new solutions and technologies and recommend changes.
• Develop and enforce policy and procedures to ensure the protection of the affiliates IT assets and the integrity, security and privacy if information entrusted to or maintained by the affiliate.
• Recommend changes to software applications based on analysis of their impact to all users’ requirements.

Systems Administration/Reporting

• Develop and maintain system recovery plan.
• Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.
• Ensure that all information systems and networks operate according to internal standards, external accrediting standards, regulatory and legal requirements.

Training

• Supervise the development and maintenance of user documentation, including complete user manuals, FAQs and help files.
• Communicate IT plans, policies and technology trends throughout the organization, including management groups and staff.
• Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.

Qualifications for the Chief Information Officer Job

• Master’s degree in Business or Information Technology
• Bachelor’s degree in Technology – Information Technology, Business IT, Computer Science or equivalent
• Relevant ICT Professional Certification(s)
• Membership in an ICT professional body
• At least five (5) years’ experience in transforming and managing significant ICT services in a large organization
• An understanding of ICT strategy, business technology and its application at all levels
• Experience in mobile payment technologies and financial products in East Africa will be a principal advantage
• Experience in rolling out financial products to market and sustaining their performance is a requirement
• Experience in costing and achieving return on investment in new products/ services
• Experience in managing teams is a requirement

Key Competencies

• Knowledge of operational characteristics and requirements of computer hardware and peripheral equipment
• Knowledge of programming languages, database management systems and applications
• Good Networking across the Industry
• Experience of working in partnership with others, internal and external to the organization, to deliver an effective ICT function
• Resilient and persuasive