• Technical Trainers at LG Electronics Africa

  • Posted on: 9 October, 2017 Deadline: Not Specified
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at LG Electronics Africa
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    LG Kenya LG electronics are about making life good. They are designed to be intuitive, responsive and energy efficient so you can spend wisely, be more productive and reduce your impact on the world around you. LG is committed to providing electronics that work best for the way you live and to keeping you updated with the latest technological advances, so you can enjoy the good life year after year.

    Technical Trainers

     

    Job Description

    Experience and education:

    • Bachelor degree in Electrical Engineering or related field from an accredited University. Individuals with a Diploma in a related field and strong hands-on technical support and training experience will be considered
    • The individuals must have 3-5 years technical product support and experience in the specific product line, with documented training in the field or have worked a couple of years as a technician in the field
    • Should have working knowledge of product trouble-shooting, customer contact and relationship building
    • Experience in research, resolving customer product complaints and customer support training
    • Experience in developing customer support education/training presentations using a variety of presentation methods, including PC applications, word processing, spreadsheet
    • Must enjoy providing training and speak English & Swahili fluently

    Skills and Competencies:

    • Demonstrate competency in both oral and written communication for internal and external communication at all levels, especially in customer support product training program delivery
    • Read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents
    • Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments
    • Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise
    • Ability to work independently and in a team environment, with flexibility in order to achieve both personal and team goals and complete assignments within established time frames
    • Ability to handle multiple priorities and manage a variety of resources according to a detailed plan
    • Ability to travel up to 50% primarily throughout Kenya; some international travel may be requested

    Remuneration:

    Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

    Method of Application

    Interested and qualified? Go to LG Electronics Africa career website on to apply

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