• Airport Services Duty Officer at Qatar Airways

  • Posted on: 9 October, 2017 Deadline: Not Specified
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  • Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art

    Hamad International Airport in Doha, the State of Qatar.
    Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

    Airport Services Duty Officer

     

    Job Description
     
    From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

    We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

    We offer competitive compensation and benefit packages.

    As the Airport Services Duty Officer, you will be responsible for supervising and controlling flight-handling activities such as Flight editing, Check-in, Transfer and Boarding in order to ensure a high service standard is maintained. You will achieve optimum customer satisfaction and on-time departure of flights and control the shift as a direct representative of the Airport Services Manager. You will also monitor the activities of all sections at the airport coordinating with various sections as required. You will ensure punctuality and safety of all Qatar Airways operations.

    Specific accountabilities include:

    • Responsible for the day to day operations and acting as a liaison between airport services providers and users
    • Providing input and recommendations to management to improve the effectiveness of the daily operations
    • Ensuring passengers and aircraft handling confirm to safety and security requirements
    • Managing and controlling manpower on the shift to optimise utilisation and maintain staff morale and discipline
    • Conducting spot-checks on operations and staff to ensure adequate standards are maintained
    • Resolving customer problems and complaints effectively and liaising promptly with all departments including customer relations to provide solutions for complaint handling
    • Conducting briefing sessions for QR and GHA staff and supervisors on every shift

    To be successful in this role, you will need a Bachelors degree (or equivalent) combined with at least four years of job-related experience with a minimum of three years in an airline or reputed GHA at the supervisory level. You will need a good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. You will also need a good understanding of weight and balance, Ramp Handling, Dangerous Good Regulations. You will need to be an experience leader with competency in coaching and mentoring staff.

    Method of Application

    Interested and qualified? Go to Qatar Airways career website on careers.qatarairways.com to apply

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