Branch Manager at a Leading Security Company - Adept Sytem

Job Description

• Direct all operational aspects of the branch including client relations and customer service, technical services, sales functions and administration ensuring a smooth running of the business
• Prepare and manage budget for the branch in line with the overall strategy
• Assess market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics
• Network to improve the presence and reputation of the branch and company in the region.
• Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs unique within the region.
• Address customer and employee satisfaction issues promptly in adherence to high ethical standards and regulations/applicable laws of the land
• Effectively manage service providers in the branch to ensure that the branch is provided with optimal services and value for money
• Provide training, coaching and development of staff to foster employee motivation and ensure a positive environment in which employees thrive
• Manage disciplinary issues in line with the provisions of the Employment Act and company policy and ensure fairness and transparency

Requirements

• Bachelor’s degree in business administration or related course
• Eight (8) years in an operational role in the service industry operations with a minimum of 3 years’ in a managerial position; experience from the security sector will be an added advantage
• Strong leadership skills with hands-on capability and management style and experience in leading administration staff and unionised staff
• Tech savvy with good IT skills
• Self-motivated, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• Have impeccable business negotiation skills.
• Business acumen, strategic thinker with ability to make sound decisions for the business
• Have good numeracy, problem analysis and reporting skills
• High moral standing with impeccable integrity
• Ability to grow, support and develop talent within the Branch