Account Support Officer at Standard Bank

Job Description

Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment roll-overs. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities

• Account opening, maintenance and closing
  
  • Capture and maintain data effectively and accurately.
  • Process and maintain related documents and records.
  • Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
  • Comply with the Code of Banking Practice at all times.
  • Follow detail steps as per Star 2 of 5 Star process.
• Mandates
  
  • Obtain mandates for all accounts, where required.
  • Ensure that mandates are correctly completed and conform to legal requirements.
• Administration
  
  • Ensure the timeous processing and capturing of investment roll-overs.
  • Correct exceptions highlighted on edit and demographic clean up reports promptly.
  • File mandates and signature cards accurately.
  • Resolve account detail queries and problems within laid-down time frames.
• Business development
  
  • Sell the bank’s product reactively and pass on sales leads to the applicable areas.
  • Legislative prohibitions.
• In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
• In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product.

Preferred Qualification and Experience

• Relevant Degree from recognised University
• 3 – 4 Years branch banking experience, with exposure to frontline.

Knowledge/Technical Skills/Expertise

• A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
• Knowledge of the Code of Banking Practice.
• Understanding of service and Managing Local Market sales initiatives.