Underwriters at Jubilee Insurance

Job Responsibilities

• Receive application documents from various business sources
• Confirmation of completeness and vetting of retail application documentation,
• Medical underwriting in liaison with the clinical team-issuance of status letters
• Request of additional medical information through MEDEX or writing to the doctors to provide additional medical information
• Accurate set up of new business in the actisure system
• Timely processing of membership documents i.e. membership cards, cover confirmation letters and policy documents
• Processing and dispatch of renewal notices within the set TATs
• Accurate set up of renewed business in the actisure system
• Timely processing and dispatch of renewal endorsements
• Setting up and managing of membership details in the system including additions of benefits and dependants
• Ensure all payment receipts are scanned and pushed to receipts allocation queue for commission’s payment
• Handling of coverage enquiries with brokers, members, claims team, service providers etc.
• Ensuring customer satisfaction and timely feedback to queries
• Regular advise to claims team on updated  membership schedule to send to the providers
• Response to inquiries (phone calls, e-mail inquiries & walk-ins)
• Monitoring policy holder claims utilization –Sending Member statements to
• Intermediary/policy holder to advise members on balance of cover especially
• Periodic underwriting assessment triggered by diagnosis of a new condition for which JIC
• Ensure there is a declaration in changes of medical conditions upon renewal
• Daily preparation of reports on retail business
• Ensure timely booking of all businesses paid for
• Ensure all documents are scanned, re-indexed to members profiles, batched by scan date and archived

Qualifications for the underwriter Job

• Graduate with Business degree or a degree with a bias in customer service background
• Diploma in business related course
• Proficient in the use of Microsoft Office suite and packages
• Over 2years relevant experience