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  • Posted: Nov 22, 2017
    Deadline: Dec 5, 2017
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Executive Housekeeper

    Job description

    Creating an engaging work environment for Colleagues of Fairmont The Norfolk is as important as turning moments into memories for our guests . Your leadership skills and the values you model as Executive Housekeeper will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

    Summary Of Responsibilities

    Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and manage the day-to-day operation of the department and ensure service standards are followed
    • Address guest concerns and react quickly, logging and notifying proper departments as required
    • Conduct regularly scheduled departmental meetings
    • Manage the departmental budget in a fiscally responsible manner
    • Oversee the recruitment and training of all Housekeeping Colleagues
    • Balance operational, administrative and Colleague needs
    • Follow departmental policies and procedures
    • Report necessary maintenance items
    • Follow all safety and sanitation policies
    • Other duties as assigned

     

     

    Qualifications

    • Previous leadership experience required
    • Computer literate in Microsoft Window applications preferred
    • University/College degree in a related discipline an asset
    • Excellent communication and organizational skills
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Visa Requirements: Candidates with valid Kenyan work authorization are encouraged to apply.

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on frhi.taleo.net to apply

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